Notification Profiles

Learn how to create user profiles in the Admin Console to manage receipt of important email notifications.

Overview

From time-to-time, Adobe contacts users regarding their AEM as a Cloud Service environments. In addition to in-product notifications, Adobe also occasionally uses email for notifications. There are two types of such email notification:

• Incident Notification - These notifications are sent during an incident or when Adobe has identified a potential availability issue with your AEM as a Cloud Service environment.
• Proactive Notification - These notifications are sent when an Adobe support team member wants to provide guidance on a potential optimization or recommendation that can benefit your AEM as a Cloud Service environment.

For the correct users to receive these notifications, you need to configure and assign user profiles as described in this document.

Prerequisites

Because user profiles are created and maintained in the Admin Console, before creating profiles for notifications, you must:

• Have permissions to add and profile memberships.
• Have a valid Adobe Admin Console profile.

Create New Cloud Manager Product Profiles

To properly set up receipt of notifications, create two user profiles. These steps are only done one time.

1. Log in to Admin Console at https://adminconsole.adobe.com.

2. Ensure that you are in the correct organization.

3. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

   

4. Navigate to the Cloud Manager instance from the list of all instances.

   

5. You can see the list of all configured Cloud Manager product profiles.

   

6. Click New Profile and provide the following details:

   • Product profile name: Incident Notification - Cloud Service
   • Display name: Incident Notification - Cloud Service
   • Description: Cloud Manager profile for the users that will receive notifications during an incident or when Adobe has identified a potential availability problem with your AEM as a Cloud Service environment

7. Click Save.

8. Click New Profile once more and provide the following details:

   • Product profile name: Proactive Notification - Cloud Service
   • Display name: Proactive Notification - Cloud Service
   • Description: Cloud Manager profile for the users that will receive notifications when an Adobe support team member wants to provide guidance on a potential optimization or recommendation to do with your AEM as a Cloud Service environment configuration

9. Click Save.

Your two new notification profiles are created.

Assign Users to the Notification Profiles

Now that the profiles have been created, you must assign the appropriate users. You can do this when creating new users or by updating existing users.

Add New Users to Profiles

Follow these steps to add users for whom federated IDs have not yet been set up.

1. Identify the user(s) who should receive either incident or proactive notifications.

2. Log in to Admin Console at https://adminconsole.adobe.com if you are not still logged in.

3. Ensure you have selected the appropriate organization.

4. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

   

5. If the federated ID for your team members has not yet been set up, select the Users tab from the top navigation, then select Add User. Otherwise skip to the section Add Existing Users to Profiles.

   

6. In the Add users to your team dialog, enter the email ID of the user you want to add and select Adobe ID for the ID Type.

7. Click the plus button under the Select products heading to begin product selection.

8. Select Adobe Experience Manager as a Cloud Service and assign one or both of the new profiles to the user.

   • Incident Notification - Cloud Service
   • Proactive Notification - Cloud Service

9. Click Save and a welcome email is sent to the user you added.

The invited user will now receive the notifications. Repeat these steps for the users on your team that you would like to receive notifications.

Add Existing Users to Profiles

Follow these steps to add users for whom federated IDs already exist.

1. Identify the user(s) who should receive either incident or proactive notifications.

2. Log in to Admin Console at https://adminconsole.adobe.com if you are not still logged in.

3. Ensure that you have selected the appropriate organization.

4. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

5. Select the Users tab from the top navigation.

6. If the federated ID already exists for the team member whom you want to add to a notification profile, locate that user in the list and click it. Otherwise skip to the section Add New Users to Profiles.

7. In the Products section of the user details window, click the ellipsis button and then select Edit.

8. In the Edit products window, click the pencil button below the Select products heading to begin product selection.

9. Select Adobe Experience Manager as a Cloud Service and assign one or both of the new profiles to the user.

   • Incident Notification - Cloud Service
   • Proactive Notification - Cloud Service

10. Click Save and a welcome email is sent to the user you added.

The invited user will now receive the notifications. Repeat these steps for the users on your team that you would like to receive notifications.

Additional Resources

The following are additional, optional resources if you would like to go beyond the content of the onboarding journey.

• Actions Center - Leverage the Actions Center to conveniently act on incidents and other important information.