Learn how to create user profiles in the Admin Console to manage receipt of important email notifications.
From time-to-time, Adobe contacts users regarding their AEM as a Cloud Service environments. In addition to in-product notifications, Adobe also occasionally uses email for notifications. There are two types of such email notification:
Assigning groups to proactive notification is not supported. You need to assign users to the product profiles directly instead.
For the correct users to receive these notifications, you need to configure and assign user profiles as described in this document.
Because user profiles are created and maintained in the Admin Console, before creating profiles for notifications, you must:
To properly set up receipt of notifications, create two user profiles. These steps are only done one time.
Log in to Admin Console at https://adminconsole.adobe.com
.
Ensure that you are in the correct organization.
From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.
Navigate to the Cloud Manager instance from the list of all instances.
You can see the list of all configured Cloud Manager product profiles.
Click New Profile and provide the following details:
Incident Notification - Cloud Service
Incident Notification - Cloud Service
Click Save.
Click New Profile once more and provide the following details:
Proactive Notification - Cloud Service
Proactive Notification - Cloud Service
Click Save.
Your two new notification profiles are created.
It is important that the Cloud Manager product profile name is exactly the same as provided. Copy and paste the provided product profile name to avoid errors. Any deviations or typos will result in notifications not being sent as desired.
In case of error or if the profiles have not been defined, Adobe will default to notifying existing users assigned to the Cloud Manager Developer or Deployment Manager profiles.
Now that the profiles have been created, you must assign the appropriate users. You can do this when creating new users or by updating existing users.
Follow these steps to add users for whom federated IDs have not yet been set up.
Identify the user(s) who should receive either incident or proactive notifications.
Log in to Admin Console at https://adminconsole.adobe.com
if you are not still logged in.
Ensure you have selected the appropriate organization.
From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.
If the federated ID for your team members has not yet been set up, select the Users tab from the top navigation, then select Add User. Otherwise skip to the section Add Existing Users to Profiles.
In the Add users to your team dialog, enter the email ID of the user you want to add and select Adobe ID
for the ID Type.
Click the plus button under the Select products heading to begin product selection.
Select Adobe Experience Manager as a Cloud Service and assign one or both of the new profiles to the user.
Click Save and a welcome email is sent to the user you added.
The invited user will now receive the notifications. Repeat these steps for the users on your team that you would like to receive notifications.
Follow these steps to add users for whom federated IDs already exist.
Identify the user(s) who should receive either incident or proactive notifications.
Log in to Admin Console at https://adminconsole.adobe.com
if you are not still logged in.
Ensure that you have selected the appropriate organization.
From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.
Select the Users tab from the top navigation.
If the federated ID already exists for the team member whom you want to add to a notification profile, locate that user in the list and click it. Otherwise skip to the section Add New Users to Profiles.
In the Products section of the user details window, click the ellipsis button and then select Edit.
In the Edit products window, click the pencil button below the Select products heading to begin product selection.
Select Adobe Experience Manager as a Cloud Service and assign one or both of the new profiles to the user.
Click Save and a welcome email is sent to the user you added.
The invited user will now receive the notifications. Repeat these steps for the users on your team that you would like to receive notifications.
The following are additional, optional resources if you would like to go beyond the content of the onboarding journey.