Frequently asked questions about Experience Cloud

Learn about browser support and common questions and answers for administrators in the Experience Cloud.

What browsers are supported in Experience Cloud?

  • Microsoft® Edge (current and back two versions)
  • Google Chrome (current and back two versions)
  • Mozilla Firefox (current and back two versions)
  • Safari (current and back two versions)
  • Opera (current and back two versions)

How do I know if my applications are enabled for core services?

If your implementation has not been provisioned for core services, see Enable your applications for core services, which describes how to:

  1. Join the Experience Cloud and become an administrator
  2. Implement the Experience Cloud ID Service using Experience Platform Launch.
  3. Map Report Suites to an Experience Cloud Organization
  4. (Analytics only) Modernize Your Analytics AppMeasurement Code
  5. (Adobe Target only) Modernize Your Adobe Target Implementation
  6. Verify the implementation
  7. Manage users and products
  8. Start using core services

For more assistance, Contact Adobe Support.

Does Adobe charge my company for Experience Cloud access?

No. The Experience Cloud is included at no additional charge. However, certain core services might have additional costs.

Why must my company sign in through the Experience Cloud interface?

The functionality provided by the Experience Cloud interface adds new value to your business. It also is the standard path for accessing applications going forward, eventually replacing other individual application login flows. Logging in through Experience Cloud facilitates a smoother transition later.

How do I resolve concerns about migrating my company?

Contact Adobe Support.

How can Adobe Support access my Adobe cloud environment to troubleshoot an issue ?

Adobe Support can submit an impersonation request for which you receive an Adobe-branded email (example below) seeking your explicit authorization. The access is granted for a limited time. Once granted, the access can be revoked by you at any time. Adobe logs all actions taken by Adobe representatives.

Adobe Support Case

What is provisioning?

Provisioning in the Experience Cloud means:

  • Your users can begin logging in to the Experience Cloud and linking applications.
  • They can begin to use the features available through the Experience Cloud, such as People.
  • You can become prepared to retire your application-specific login process.
  • You can retain access control to applications.

How do I manage users and product profiles?

What do I do if someone cannot log in to the Experience Cloud?

Admin Console administrators can grant access to users. Users are sent emails with sign-in instructions.

You might have to Contact Adobe Support to verify that your company has been fully provisioned.

Where can a user go to manage account linking?

Some users might be required to link their application (Analytics) account to the Adobe ID or Enterprise ID.

See Link an application account to an Adobe ID.

How do I manage user account profiles and organizations?

See Manage user accounts.

What is an organization?

An organization is the entity that enables an administrator to configure groups and users, and to control single sign-on in the Experience Cloud. The organization functions like a log-in company that spans all the Experience Cloud products and applications. Most often, an organization is your company name. However, a company can have many organizations.

Where can I find my IMS organization ID?

See View your organization ID for details.

What should I do when one of my users leaves my company?

Their access should be removed from the application itself. They will not be able to access the product from the Experience Cloud or through the direct login. You should also remove them at the Experience Cloud level.

What is an Adobe ID?

See Identity Types.

No. Users must link their own applications with their user names and passwords.

Why do I see Social when my company does not have it?

Adobe Social is a product that can be sold with Analytics. Therefore, if you have Analytics you will see this application, but you will not have access unless you have purchased it.

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