|Exclusive feature only in Adobe Commerce (Learn more)|
To begin an assisted shopping session, the customer must be logged into their account from the storefront to make the information available. If the customer does not have an account, you can create one.
|Remove||Removes items from the current shopping cart|
|Move to Wish List||Moves items to the selected customer wishlist|
|Clear my shopping cart||Clears the current shopping cart from all products.|
|Update Items and Quantities||Enter the required quantity in the Qty field and update the number of items in the cart.|
|Add selections to my cart||Adds products from all sections to the cart.|
On the Admin sidebar, go to Customers > Now Online.
All visitors to the store and logged in customers appear in the list.
On the Admin sidebar, go to Customers > All Customers.
In the list, open the customer record in edit mode.
To find the customer record in a hurry, use the Filters control.
In the customer profile under Personal Information, the Last Logged In date and time shows that the customer is online.
To enter assisted shopping mode, click Manage Shopping Cart in the top button bar.
Expand the Products section.
Find a product using any of the filters at the top of each column.
Use one of the following series of steps according to the product type:
Click the product that you want to order.
This action selects the record and sets Quantity to the default value of
If necessary, update the quantity ordered.
On the left above the grid, click Add selections to my cart.
The line item is added to the shopping cart at the top of the page.
There are three types of products that must be configured before adding to the cart:
Configurable Product, and
In the grid, click Configure next to the product name.
In the Associated Products dialog, choose each product option to describe the item to be ordered, enter the Quantity, and click OK.
The product is selected with a checkmark and the quantity ordered appears in the grid.
To add the product to the cart, click Add selections to my cart.
Update product options in the cart if needed:
Update the options and then click OK.
Expand the Add to Shopping Cart by SKU section.
Add products individually by SKU or add products by uploading a CSV file.
Enter the SKU and Qty of the item to be ordered.
To order another product, click Add another.
Click Add selections to my cart.
If the item is a configurable product, choose the product options when prompted, and then click Add to Shopping Cart.
Prepare a csv file with the items to be added to the cart.
The file must contain only two columns, with
qty in the header.
Upload the prepared file:
Click Choose File.
Select the file to be uploaded from your directory.
You can transfer items to the cart from a customer’s wish list, and recently viewed, compared, or ordered items. The number of items in each section appears in parentheses after the section header.
Expand one of the following sections:
In the grid, select each product to be ordered and enter the Quantity.
To enter the options for a configurable product, click Configure and set the product options as needed.
Click Add selections to my cart.
Apply a coupon code if available:
For Apply Coupon Code, enter a valid coupon code.
Click the Apply ( ) arrow.
Adjust the quantity ordered as needed:
In the Qty column of the product to be adjusted, enter the correct amount.
Click Update Items and Quantities.
Click Create Order.
The Create New Order page shows the items in the cart, followed by the shipping and payment information.
Complete the shipping and payment information.
Click Submit Order.
To learn more, see Create an order.