|Exclusive feature only in Adobe Commerce (Learn more)|
Customers can use either of the following to request an RMA from the storefront:
As a best practice, make sure to include a description of your RMA requirements and process in the Customer Service policy.
If you want to collect additional information related to returns, you can add your own custom returns attributes.
All customer RMA information is displayed on the My Returns page in the customer account dashboard.
The customer completes the following steps on the storefront to submit an RMA:
In the footer, clicks Orders and Returns.
Enters the order information:
Below the order date, clicks Return.
Chooses the item to return and enters the Quantity to Return.
Sets Resolution to one of the following:
Sets Item Condition to one of the following:
Sets Reason to Return to one of the following:
Out of Service
If needed, sets Contact Email Address and Comments.
If the order contains several items and the customer wants to return another item, they can click Add Item To Return, select the item, and then set all mentioned options.