Commerce Intelligence tools

Last update: November 30, 2023

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Use Commerce Intelligence tools to gain the insight used to make sound business decisions.

Commerce Intelligence account

When you activate a Commerce Intelligence account through Adobe, you get access to five dashboards with approximately 70 reports. These reports are designed to provide insights around your data and answer questions like “How are my orders growing month-over-month?”, “Who are my most loyal customers?”, and “Is my coupon strategy working?” For detailed information about this tool set, see the Commerce Intelligence User Guide.

Advanced Reporting

Advanced Reporting is included with Adobe Commerce and Magento Open Source. This feature gives you access to a suite of dynamic reports that are based on your product, order, and customer data, with a personalized dashboard that is tailored to your business needs. While Advanced Reporting uses Commerce Intelligence for analytics, you do not need to have a Commerce Intelligence account to use Advanced Reporting.

For technical information, see the Advanced Reporting topic in the developer documentation.

NOTE

Due to compatibility issues with Adobe Commerce Intelligence, Commerce is temporarily unable to support Advanced Reporting using AWS S3 Bucket as a medium for source data file in Commerce Intelligence.

Advanced Reporting dashboard

Requirements

The website must run on a public web server.
The domain must have a valid security (SSL) certificate.
Commerce must have been installed or upgraded successfully without error.
In the Commerce configuration for store URLs, the Base URL (Secure) setting for the store view must point to the secure URL. For example: https://yourdomain.com.
In the Commerce configuration for store URLs, Use Secure URLs on Storefront and Use Secure URLs in Admin must be set to Yes.
Commerce crontab is created and cron jobs are running on the installed server.

NOTE

Advanced Reporting can be used only with Commerce installations that have continually used a single base currency.

Step 1: Enable Advanced Reporting

In the Commerce configuration, Advanced Reporting is enabled by default, and starts automatically if cron is configured and running. An attempt to establish the subscription is initiated at the beginning of each hour over the next 24-hours until successful. The subscription status is “pending” until the subscription is successfully established.

On the Admin sidebar, go to Stores > Settings > Configuration.
In the left navigation panel where General is expanded, choose Advanced Reporting and do the following:
- Verify that Advanced Reporting Service is set to Enable (the default setting).
- Set the Time of day to send data to the hour, minute, and second, according to a 24-hour clock, that you want the service to receive updated data from your store. By default, data is sent at 2:00 AM.
- Under Industry Data, choose the Industry that best describes your business.
When complete, click Save Config.
When prompted, click Cache Management in the message at the top of the page and refresh any invalid caches.
Wait overnight, or until after the time of your next scheduled update. Then, check the status of your subscription. If the status is still pending, make sure that your installation meets all requirements.

Step 2: Access Advanced Reporting

Do one of the following:
- On the Admin sidebar, choose Dashboard. Then, click Go to Advanced Reporting.
- On the Admin sidebar, go to Reports > Business Intelligence > Advanced Reporting.
The Advanced Reporting dashboard provides a quick summary of your orders, customers, and products. Make sure to scroll down to see the full dashboard.
To get a better view of the data, set the Filters in the upper-right corner to the time period and store view that you want to include in the report. Then, do the following:
- Hover over any data point for more information.
- To see all dashboard reports, click each tab.

Access Advanced Reporting data resources

In the upper-right corner of the Advanced Reporting dashboard, click Additional Resources.

Advanced Reporting data resources

Troubleshooting

If you get a 404 “Page Not Found” message, verify that your store meets the requirements for Advanced Reporting. Then, follow the instructions to verify that the integration is installed.

Verify that the integration is active

On the Admin sidebar, go to System > Extensions > Integration.
Verify that the Magento Analytics user integration appears in the list and the Status is Active.
To reestablish the user, click Reauthorize and do the following:
- When prompted, click Reauthorize to approve access to the API resources.
- Verify that the list of Integration Tokens for Extensions is complete. Then, click Done.
Look for the message that indicates the integration Magento Analytics user is reauthorized.
Wait overnight or until after the time of your next scheduled update.

Verify single base currency

Advanced Reporting can be used only with Commerce installations that have used only a single base currency since the time of installation. The result is that in the history, all orders use the same base currency. Advanced Reporting does not work if you have, at any time, changed your base currency and have orders in your history that were processed with different base currencies.

To determine if your store has multiple base currencies, you can query your Commerce database from the command line using the following MySQL example. You might be required to change the table names to match your data structure:

select distinct base_currency_code from sales_order;

Data discrepancy

If you notice that the Data last updated... caption displays yesterday’s date and not today’s, there might be a delay of up to a day in the Advanced Reporting updates. This delay is due to a larger than expected queue size.

Dashboard reports

Orders

Field

Description

Revenue

Shows all revenue received by the store view during the defined time period.

Orders

Shows all orders placed through the store view during the defined time period.

AOV

Shows the average order value placed through the store view during the defined time period.

Refunds

Shows all refunds processed through the store view during the defined time period.

Tax Collected

Shows all tax collected through the store view during the defined time period.

Shipping Collected

Shows all shipping fees collected through the store view during the defined time period.

Orders by Status

Shows the number of orders by status, for the store view during the defined time period.

Orders by Status

Lists a summary of the number of orders by status.

Coupon Usage

Lists all coupon codes and the number of users for each, redeemed through the store view during the defined time period.

Orders and Revenue by Billing Region

Lists the number of orders and revenue by region for the store view during the defined time period.

Tax Collected by Billing Region

Lists the amount of tax collected by region for the store view during the defined time period.

Shipping Fees Collected by Shipping Region

Lists the shipping fees collected by region for the store view during the defined time period.

Customers

Field

Description

Unique Customers

Shows the number of unique customer accounts associated with the store view during the defined time period.

New Registered Accounts

Shows the number of new customer accounts registered with the store view during the defined time period.

Top Coupon Users

Lists the top coupon users by Customer ID, and the number of orders placed with coupons for the store view during the defined time period.

Customer KPI Table

Lists the number of orders, revenue, and average order value by Customer ID for the store view during the defined time period.

Products

Field

Description

Quantity of Products Sold

Shows the number of products sold through the store view during the defined time period.

Products Added to Wishlists

Lists all products added to wishlists through the store view during the defined time period.

Best Selling Products by Quantity

Lists the best-selling products and quantity sold through the store view during the defined time period.

Best Selling Products by Revenue

Lists the best-selling products and revenue generated by the sale of the product through the store view during the defined time period.

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