Create and send push notifications

Mobile app deliveries let you send notifications to iOS and Android systems.

To send push notifications in Adobe Campaign, you need to:

Configure your Campaign environment
Create a Mobile application-type information service for your mobile application.
Add the iOS and Android versions of the application to this service.
Create a delivery for both iOS and Android.

Learn how to get started with mobile app in Campaign Classic v7 documentation

Integrate the SDK

You can use the Adobe Experience Platform Mobile SDK by configuring the Adobe Campaign extension in the Data Collection UI. The Adobe Experience Platform Mobile SDK helps power Adobe’s Experience Cloud solutions and services in your mobile apps. SDKs configuration is managed through the Data Collection UI for flexible configuration and extensible, rules-based integrations. Learn more in Adobe Developer documentation.

Learn how to configure and install the Adobe Experience Platform Mobile SDK in this video.

You can also integrate Campaign SDK to facilitate the integration of your mobile application into the Adobe Campaign platform. Compatible SDK versions are listed in Campaign Compatibility matrix.

Learn how to integrate Campaign Android and iOS SDKs with your app in this page

Configure your app settings in Campaign

You must define your iOS and Android apps settings in Adobe Campaign.

Configuration guidelines for iOS are detailed in Campaign Classic v7 documentation

Configuration guidelines for Anddroid are detailed in Campaign Classic v7 documentation

Create your first push notification

This section details the elements specific to the delivery of iOS and Android notifications.

CAUTION

In the context of an Enterprise (FFDA) deployment, mobile registration is now asynchronous. Learn more

To create a new delivery, browse to the Campaigns tab, click Deliveries and click the Create button above the list of existing deliveries.

For global information on how to create a delivery, refer to Campaign Classic v7 documentation

Send notifications on iOS

NOTE

This capability is available starting Campaign v8.3. To check your version, refer to this section

Select the Deliver on iOS delivery template.
To define the target of the notification, click the To link, then click Add.
Select Subscribers of an iOS mobile application (iPhone, iPad), select the service relevant to your mobile application, then select the iOS version of the application.
Choose your Notification type between General notification (Alert, Sound, Badge) or Silent notification.

NOTE

The Silent Push mode allows a “silent” notification to be sent to a mobile application. The user is not made aware of the notification’s arrival. It is transferred directly to the application.
In the Title field, enter the label of the title that you want to appear in the list of notifications available from the notification center.

This field allows you to define the value of the title parameter of the iOS notification payload.
You can add a Subtitle, value of the subtitle parameter of the iOS notification payload.
Enter the content of the message in the Message content section of the wizard.
From the Sound and Badge tab, you can edit the following options:
- Clean Badge: enable this options to refresh the badge value.
- Value: set a number which will be used to display directly on the application icon the number of new unread information.
- Critical alert mode: enable this option to add sound to your notification even the user’s phone is set on focus mode or if the iPhone is muted.
- Name: select the sound to be played by the mobile terminal when the notification is received.
- Volume: volume of your sound from 0 to 100.
  
  NOTE
  
  Sounds must be included in the application and defined when the service is created.
  
  Configuration guidelines for iOS are detailed in Campaign Classic v7 documentation.
From the Application variables tab, your Application variables are automatically added. They let you define notification behavior, for instance, you can configure a specific application screen to be displayed when the user activates the notification.

For more on this, refer to Campaign Classic v7 documentation.
From the Advanced tab, you can edit the following general options:
- Mutable content: enable this option to allow the mobile application to download media content.
- Thread-id: identifier used to group related notifications together.
- Category: name of your category ID which will display action buttons. These notifications give the user a faster way to perform different tasks in response to a notification without opening or navigating in the application.
For time sensitive notification, you can specify the following options:
- Target content ID: identifier used to target which application window to brought forward when the notification is opened.
- Launch image: name of the launch image file to display. If the user chooses to launch your application, the selected image will displayed instead of your application’s launch screen.
- Interruption level:
  - Active: Set by default, the system presents the notification immediately, lights up the screen, and can play a sound. Notifications do not break through Focus modes.
  - Passive: The system adds the notification to the notification list without lighting up the screen or playing a sound. Notifications do not break through Focus modes.
  - Time sensitive The system presents the notification immediately, lights up the screen, can play a sound and break through Focus modes. This level does not require a special permission from Apple.
  - Critical The system presents the notification immediately, lights up the screen, and bypasses the mute switch or focus modes. Note that this level requires a special permission from Apple.
- Relevance score: set a relevance score from 0 to 100. The system uses this to sort the notifications in the notification summary.
Once the notification is configured, click the Preview tab to preview the notification.

Send notifications on Android

Select the Deliver on Android (android) delivery template.
To define the target of the notification, click the To link, then click Add.
Select Subscribers of an Android mobile application, choose the service relevant to your mobile application (Neotrips, in this case), then select the Android version of the application.
Then enter the content for the notification.
Click the Insert emoticon icon to insert emoticons to your push notification.
In the Application variables field, enter the value of each variable. For example, you can configure a specific application screen to be displayed when the user activates the notification.
Once the notification is configured, click the Preview tab to preview the notification.