Visits

Last update: December 9, 2024

CREATED FOR:

  • User
  • Admin

The ‘Visits’ metric shows the number of sessions across all visitors on your site.

How this metric is calculated

A visit always ties to a time period, so you know whether to count a new visit if the same person returns to your site. A visit starts when the user first arrives on your site. A visit ends when they meet any of the following criteria:

  • 30 minutes of inactivity: Almost all sessions end in this manner. If more than 30 minutes lapse between hits, a new visit begins.
  • 12 hours of activity: If a user consistently fires image requests without any 30-minute gaps for more than 12 hours, a new visit automatically starts.
  • 2500 hits: If a user generates a large number of hits without starting a new session, a new visit is counted after 2500 image requests.
  • 100 hits in 100 seconds: If a visit has more than 100 hits that occur in the first 100 seconds of the visit, the visit automatically ends. This behavior typically indicates bot activity, and this limitation is enforced to help increase report performance.

A visit does not necessarily coincide with a browser session because of the above criteria. One of the most common differences is where a visitor navigates to your site, leaves the tab open for more than 30 minutes, then resumes browsing. While this action is technically part of the same browsing session, Adobe considers this action two separate visits.

Behavior that affects visits

If a visitor performs any of these actions, a new visit starts:

  • Deletes their cookies mid-session and continues browsing your site
  • Leaves your site open in a tab for longer than 30 minutes, then continues browsing
  • Opens a different browser and navigates to your site on the same computer
  • The same person browsing your site on different devices

If a visitor performs any of these actions, a new visit does not start as long as there is less than 30 minutes between consecutive hits:

  • Closes their browser, then navigates to your site again
  • Restarts their computer, opens the same browser, and navigates to your site again
  • Transitions to a different network, such as disconnecting from a wired network docking station to a wireless network
  • Browses your site in multiple tabs. If a visitor switches back and forth between tabs, each hit counts as part of the same visit.

Change the definition of a visit

You can change the definition of a visit to a time other than 30 minutes.

  • For Virtual report suites, you can change the visit timeout (time between hits which causes a new visit to start)) using the Visit timeout drop-down list. You can change visit timeout to any reasonable value.
  • For standard report suites, contact Customer Care to request visit timeout (time between hits which causes a new visit to start) be shortened for a given report suite. Visit timeout for standard report suites cannot exceed 30 minutes, so you can only shorten it.