时区管理 timezone_management

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• TL;DR: This page explains how to configure time zone settings in Adobe Journey Optimizer journey properties, choosing between a fixed time zone applied to all profiles or a per-profile time zone sourced from the Real-time Customer Profile.

Intents:

• Set a fixed time zone on a journey so that all profiles follow the same time reference for conditions and waits
• Enable per-profile time zone so that Wait and Condition activities use each individual’s stored time zone preference
• Understand which journey activities are affected by the journey time zone setting
• Identify the profile field group that stores the individual time zone value

Glossary:

• Fixed time zone: A single time zone selected in Journey Properties that applies uniformly to every profile entering the journey (product-specific)
• Profile time zone: The per-individual time zone stored in the timeZone field of the Preference Details field group, used when the “Use Profile time zone in waits and conditions” option is enabled (product-specific)
• Preference Details field group: The XDM field group that contains the timeZone attribute used for profile-level time zone resolution

Guardrails:

• The “Use Profile time zone in waits and conditions” option is only available when the journey’s entry event has a namespace (i.e., the journey can reach the Real-time Customer Profile service)
• The option is not checked by default; the fixed time zone is used unless explicitly enabled
• If the option is enabled but no time zone is defined on the profile, the journey falls back to the fixed time zone defined in journey properties
• Journey start and end dates cannot be linked to a specific time zone; they are automatically associated with the instance’s time zone

Terminology:

• Canonical name: Time zone management — Acronym: none — variants: timezone configuration, journey time zone
• Synonyms: “fixed time zone” = “same for all individuals”; “profile time zone” = “Use Profile time zone in waits and conditions”
• Do not confuse: “journey time zone” (applies to activities) ≠ “instance time zone” (applies to journey start/end dates, set automatically)

FAQ:

• Q: Where do I set the time zone for a journey? — In the Journey Properties pane, accessible via the pencil icon in the top-right of the journey canvas.
• Q: Which activities use the journey time zone? — Time conditions, date conditions, and custom wait activities.
• Q: How do I make each profile follow their own local time zone? — In Journey Properties, enable the “Use Profile time zone in waits and conditions” option. This requires the journey to have a namespace so it can reach the Real-time Customer Profile service.
• Q: What happens if a profile has no time zone defined and the profile time zone option is enabled? — The journey falls back to the fixed time zone defined in the time zone field in Journey Properties.
• Q: Which profile field stores the individual’s time zone? — The timeZone field within the Preference Details field group in the profile schema.
• Q: Can I set the journey’s start and end dates to a specific time zone? — No. Journey start and end dates are automatically associated with the instance’s time zone and cannot be linked to a custom time zone.