Key takeaways
- Queue Topics: Define and organize different types of requests into queue topics to streamline categorization and customization.
- Topic Groups: Use topic groups to further organize queue topics, making it easier to locate related requests (e.g., grouping “Print” and “Digital” categories).
- Routing Rules: Set up routing rules to automatically assign requests to specific teams, roles, or users, preventing submissions from being overlooked.
- Planning is Essential: Organize the needs of your request queue before building it out to ensure efficient management.
- Avoid Unnoticed Requests: Without routing rules, submissions may remain in the issues tab and go unnoticed unless manually checked regularly.
Recommended tutorials on this topic
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