Key takeaways

  • Queue Topics: Define and organize different types of requests into queue topics to streamline categorization and customization. ​
  • Topic Groups: Use topic groups to further organize queue topics, making it easier to locate related requests (e.g., grouping “Print” and “Digital” categories). ​
  • Routing Rules: Set up routing rules to automatically assign requests to specific teams, roles, or users, preventing submissions from being overlooked. ​
  • Planning is Essential: Organize the needs of your request queue before building it out to ensure efficient management. ​
  • Avoid Unnoticed Requests: Without routing rules, submissions may remain in the issues tab and go unnoticed unless manually checked regularly. ​
recommendation-more-help