Create a request queue in Workfront
The video provides a step-by-step guide on creating a request queue within Workfont. The video concludes by demonstrating how to submit a request using the newly created queue, showing the process of entering details and verifying the submission in the “requests submitted” tab.
Key takeaways
- Creating a Request Queue: Start by creating a new project and naming it, which will later serve as the request queue. Ensure to check the “publish as help request queue” box to officially designate it as a queue.
- Access Permissions: Define who can submit requests to the queue by choosing from four options: anyone, project viewers, company members, or group members.
- Request Types: Customize the queue to include specific types of requests, such as issues, bug reports, change orders, or general requests. The default option is “issues.”
- Customizable Fields: Set additional details like default response time, permissions, and other queue characteristics to tailor its functionality.
- Making the Queue Live: Save the settings and set the project status to “current” to activate the queue. Test its functionality by submitting a request and verifying it in the “requests submitted” tab.
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