Understand request queues
In this video, you will learn:
- How to submit a request through a Workfront request queue
- How request queues are structured
Request drafts save automatically
As you start filling in a request form, Workfront saves a draft automatically after you fill in the Subject field. This means you won’t lose data if you need to navigate away from the Requests area to do something else or if you need to pause in the middle of your request to gather more information.
You’ll see an indication that the draft has saved at the top of the window. Workfront will save a draft of your request, even if required fields aren’t filled in yet.
When you’re ready to submit the request, find it in the Drafts tab. Click the name to open it and finish filling out the form. Then click Submit Request when you’re done.
Your turn
Let’s take a minute to review the information you were just presented.
Question: How do you make a request in Workfront? List the steps in order.
- Choose the request type you need to make
- Click Submit request
- Fill out the information on the form
- Click “New Request”
- Navigate to the request area
Answer: Navigate to the request area > Click New Request > Choose the request type you need to make > Fill out the information on the form > Click Submit request
Question: A request is really an …
Answer: Issue