Key takeaways

  • Purpose of Request Queues: Request Queues in Workfront provide a centralized location for submitting various types of requests, such as PTO, software upgrades, client suggestions, and training needs.
  • Submitting a Request: Users can submit requests by navigating to the Request area, selecting the request type, filling out fields like Subject, Description, optional fields (e.g., Document), and completing a custom form. ​
  • Requests as Issues: In Workfront, every request is treated as an issue and must be associated with a project. ​ Projects dedicated solely to requests are called request queues. ​
  • Queue Management: Effective queue management involves organizing requests by type, which customizes required information and assignments, improving efficiency. ​
  • Locating Submitted Requests: Submitted requests can be found in the associated request queue’s Issue tab by navigating to the Projects area and selecting the relevant project. ​
recommendation-more-help