Explore request queues in Workfront
This video explains the concept of Request Queues in Workfront, their purpose, and how to submit and manage requests. Request Queues serve as a centralized location for submitting various types of requests.
Key takeaways
- Purpose of Request Queues: Request Queues in Workfront provide a centralized location for submitting various types of requests, such as PTO, software upgrades, client suggestions, and training needs.
- Submitting a Request: Users can submit requests by navigating to the Request area, selecting the request type, filling out fields like Subject, Description, optional fields (e.g., Document), and completing a custom form.
- Requests as Issues: In Workfront, every request is treated as an issue and must be associated with a project. Projects dedicated solely to requests are called request queues.
- Queue Management: Effective queue management involves organizing requests by type, which customizes required information and assignments, improving efficiency.
- Locating Submitted Requests: Submitted requests can be found in the associated request queue’s Issue tab by navigating to the Projects area and selecting the relevant project.
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