Update issue statuses effectively

Last update: April 10, 2026

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In this video you will learn about issue statuses and best practices for using them.

Key takeaways

How are issues different from tasks? Issues are different from tasks in that an issue represents unplanned work. If an issue needs to be included as planned work, it should be converted to a task or a project.
Why is it important to quickly review issues in a project? When you have open issues on a project they represent a potential risk to the project schedule or budget, and should be quickly assigned to someone who can investigate them and take or recommend appropriate action.
What about issues in a request queue?: In a request queue, issues may be used more like to-do list items. The need to convert them to a task or project may be different, but the practice of updating the status in a timely manner is still very important.