Workfront Maintenance Updates
The following maintenance updates have been made in 2024.
For maintenance updates prior to 2024, see Previous Maintenance Updates
Updates in August 2024
(Planned) Maintenance Update on August 15, 2024
Boards
Issues regarding duplicate cards
The following issues have been reported regarding duplicate cards in Boards:
- A card displays twice. This may be resolved by refreshing the page.
- If a user deletes one of the duplicate cards, all instances of that duplicated card are deleted.
Notifications
Whoops error when setting notification preferences
When a user attempts to view notification preferences, they see the following error:
“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”
This has been reported in the following areas:
- Notification settings on a user profile
- Event Notifications area in Setup
Projects
Currency symbol is incorrect when exporting
When a user exports an issue, the currency symbol in the export does not match the currency set in the project or the issue.
Maintenance Update on August 8, 2024
Boards
Card does not include subtasks
When a user is viewing a card for a task that is a parent task, the subtasks of that parent task do not display on the card. Instead, the card shows that there are 0 subtasks.
Reports
Report deliveries are delayed or missing
Reports with scheduled deliveries are not being delivered as expected. They may be late, or they may not be delivered at all.
Setup
“Log in as” leads to blank screen
When an admin logs in as another user, instead of seeing that user’s account, the admin sees a blank screen.
Maintenance Update on August 1, 2024
Documents
Cannot create view for Documents list
When a user attempts to create a new view on a Documents list, the screen goes blank, and the user cannot create the view.
Existing views work as expected.
Integrations
Issues with Dropbox integration
The following issues have been reported regarding the Dropbox integration:
- When a user attempts to search for a file in the Dropbox file selector, they see an authorization error message, and the file selector does not retrieve the file from Dropbox.
- When a user attempts to open a linked folder, the user sees an error stating that the files or folder no longer exist in Dropbox.
These issues are due to issues with Dropbox, not Workfront.
Updates in July 2024
Maintenance Update on July 25, 2024
Custom forms
Dropdown closes when selecting multiple values
When a user attempts to select multiple values on a custom form field, the dropdown closes after the first value is selected.
This occurs when the field is associated with display logic in the custom form.
Notifications
Thumbnails not visible in email notifications
When a user views an email notification regarding a document approval, the document thumbnail is not visible in the email.
This has been reported in Gmail.
Maintenance Update on July 18, 2024
Agile
Story board goes blank when adding a subtask
When a user attempts to add a subtask to a story board while a filter is selected, the screen goes blank, and the user cannot add the subtask.
Home
Cannot open items from Home Calendar or Work List
When a user attempts to open a work item or proof from their Home Calendar or Home Work List, the item does not open.
Admin’s own Home displays when logged in as another user
When an admin is logged in as another user and views that user’s Home, the admin’s own Home displays.
Proofs
Closing a proof leads to Product Documents page
When a user is viewing a proof and closes the proof, the user is directed to the Project Documents page instead of the page that the proof was opened from.
Workfront
Custom terminology is not applied
Custom terminology set in the layout template does not appear in some areas of Workfront. Instead, the default non-custom terminology appears.
This has been reported in the following areas:
- Menu tabs
- Page headers
- Descriptions where projects are listed
Maintenance Update on July 11, 2024
Issues
Error when making an advanced assignment to an issue
When a user attempts to make an advanced assignment to an issue in Workfront, the issue is not assigned, and the user sees the following error message:
“APIModel INTERNAL does not support field duration (OpTask)”
Reports
Whoops error when setting matrix settings on Hour report
When a user attempts to set the matrix settings on an Hour report, they cannot set the settings, and they see the following error:
- “Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”
Maintenance Update on July 4, 2024
Home
Three dot menu is ineffective
When a user clicks the three-dot More menu in the legacy Home Worlkist, no action is triggered.
Reports
“No data to display” when grouping name has forward or back slash
When a user is viewing a chart in a report and clicks a grouping on the chart, and that grouping has a / or \ in the name, the details that open do not display the items in the grouping, and the user sees a “No data to display” message.
Tasks
Job role does not disappear from list when user is assigned to task
When a job role is assigned to a task, and that task is assigned to a user that has the job role, the job role does not disappear from the list of assignments.
Updates in June 2024
Maintenance Update on June 27, 2024
Boards
Only board owner can update configuration filters
For security reasons, only the owner of a board can change the board filters in the Configure panel.
Reports
Report does not load when default currency is USD
When a user attempts to view a report that has the default currency as USD, the report does not load.
Updates
Copied link does not paste correctly
If a user copies a link from an update by right-clicking and selecting “Copy link address”, then pastes the link in an update, the link does not paste correctly. Only the first part of the link is a link, and the rest of the URL is ignored.
Copying the link using a method other “Copy link address” allows the link to paste as expected.
Maintenance Update on June 20, 2024
Navigation
Back button does not go back to previous page
When a user in Workfront clicks the Back button of their browser, one of the following may occur.
- The name of the browser tab changes, but the page does not change. Clicking the back button again may resolve the issue.
- The user is taken to their browser landing page.
Proofs
Cannot close proof viewer
When a user is viewing a proof in the proofing viewer and attempts to close the proof by clicking the X in the upper-right corner, the proof does not close.
Maintenance Update on June 13, 2024
Groups
Cannot add subgroup
When a user attempts to add an existing subgroup to a group, the Save button is ineffective, and the subgroup is not added.
Maintenance Update on June 6, 2024
Custom forms
Limitation on native fields in the form designer
Multiple native fields are now supported on custom forms created in the form designer. Previously the limit was one native field per form.
Updates in May 2024
Maintenance Update on May 30, 2024
Custom forms
Error when editing descriptive text fields
When a user attempts to edit the descriptive text on a custom form, the text does not save, and the user sees the following error:
“Duplicate key value violates unique constraint”
This has been reported in the legacy form builder.
Updates
Copying and pasting a mention does not notify the mentioned user
When a user copies a comment that includes a mention in @ format, then pastes that comment into the Updates area of another object, the mentioned user is not notified about the pasted comment.
Maintenance Update on May 23, 2024
Reports
When a user is viewing a report and clicks the browser’s Back button, one of the following may occur:
- The user remains on the Report page.
- The user is directed to the browser’s landing page.
- The user is directed to the Login page.
This has been reported with the Chrome browser.
Updates
Tagged user cannot see who tagged them
When a user is tagged in an update, they cannot see who tagged them. This occurs when the setting “People in other companies should only view users from…” is set to “Their company.”
Tagging a user with @ in Summary panel is ineffective
When a user attempts to tag another user by using @ in the Updates area of a Summary panel, clicking on the user’s name in the dropdown is ineffective. Attempting to tag the user a second time works as expected.
Maintenance Update on May 16, 2024
Setup
Default issue statuses missing from some issue types in Setup
When a user is viewing issue statuses in Setup, they see that the default statuses for issues (New, In Progress, and Complete) are missing from some types of issues. Default statuses do not have the option to change the issue type, so the user cannot reconfigure the statuses to display for the affected issue types.
Users
Cannot delete users
When a user attempts to delete users, the users are not deleted. This has been reported in organizations that have migrated to the Adobe Admin Console.
Maintenance Update on May 9, 2024
This update includes only minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.
Maintenance Update on May 2, 2024
Logging time
Cannot edit hours on tasks or issues
When a user attempts to edit hours on a task or issue, the changes are not saved.
Updates in April 2024
Maintenance Update on April 25, 2024
Updates
Numbered lists are not numbered correctly
When a user submits a comment that includes a numbered list, that list shows incorrect numbering in the update.
This has been reported in the new commenting experience.
Text is not preserved when navigating away and back to comment
When a user is writing a comment that includes an @mention, then navigates away from and back to the comment before submitting it, any text that was entered after the @mention is missing from the comment draft.
This has been reported in the new commenting experience.
Maintenance Update on April 18, 2024
Agile
Kanban cards do not display custom fields
When a user is viewing a Kanban board that has been configured to include custom fields, those custom fields may not display.
Calendars
Error when refreshing calendar
When a user is viewing a calendar and refreshes the page a “Whoops” error displays. The data on the calendar displays as expected, but may be obscured by the error message.
Custom forms
External lookup fields do not return results
When an external lookup field references a multi-select field that has only one value selected, the field does not return the value.
For example, if an external lookup field references a multi-select field that has both “red” and “blue” values selected, the field functions as expected. If the field has only “red” selected, the external lookup field returns no value.
Projects
Cannot convert issue to project if web proof is attached
When an issue has a web proof attached (a URL proof using a link from an external document provider such as SharePoint), and a user attempts to convert that issue to a project, the conversion fails and the project is not created. The user sees the following error:
“There was a problem copying the file (File GUID). Please remove the file or contact support and try again.”
Maintenance Update on April 11, 2024
Search
Cannot edit from Search
When a user is using Advanced Search and attempts to edit or bulk edit the search results, the Edit icon is unresponsive.
Updates
Preview of image in updates is blurry
When a user is viewing updates and clicks the magnifying glass on an image to preview the image, the preview that opens is extremely pixelated blurry.
If the user downloads the image, the image appears at the expected resolution.
“We’re unable to post your comment” message when replying
When a user attempts to reply to a message in the new commenting experience, the reply is not saved and the user sees the following message:
“We’re unable to post your comment right now. Please wait a moment then try again.”
Maintenance Update on April 4, 2024
Search
Cannot edit from Search
When a user is using Advanced Search and attempts to edit or bulk edit the search results, the Edit icon is unresponsive.
Updates
Preview of image in updates is blurry
When a user is viewing updates and clicks the magnifying glass on an image to preview the image, the preview that opens is extremely pixelated blurry.
If the user downloads the image, the image appears at the expected resolution.
“We’re unable to post your comment” message when replying
When a user attempts to reply to a message in the new commenting experience, the reply is not saved and the user sees the following message:
“We’re unable to post your comment right now. Please wait a moment then try again.”
Maintenance Update on April 4, 2024
Integrations
Documents not attached when creating a request from Outlook
When a user creates a request from Outlook, the documents attached to the email are not attached to the request.
This has been reported for the following attachment types:
XLS
PDF
Logging time
User cannot log time for current day
When a user attempts to log time in the Updates area, the current day is greyed out, and the user cannot log time for the current day.
Updates
Error when viewing comments
When a user attempts to view comments in the new commenting experience, they cannot see the comments, and instead see the following error:
“Something went wrong. Please try again later.”
The legacy commenting experience works as expected.
Updates in March 2024
Maintenance Update on March 28, 2024
Integrations
Documents not attached when creating a request from Outlook
When a user creates a request from Outlook, the documents attached to the email are not attached to the request.
This has been reported for the following attachment types:
XLS
PDF
Proofs
Proofs remain on My Approvals widget
A proof that should disappear from the My Approvals widget remains on the widget. This may occur when multiple users make decisions on a proof at the same time, or one user makes a decision and quickly changes it.
Resource Management
Discrepancy in Budgeted Hours
Budgeted hours displayed in one of the following areas may not match those displayed in another of these areas:
- Business Case
- Reports
- Resource Budgeting tool
Tasks
Predecessor tooltip does not display task name
When a user is viewing a task list and hovers over a predecessor icon to get more information, the tooltip that appears does not display the name of the predecessor task.
Updates
Document comments do not appear in updates of parent object
When a user makes a comment on a document, that comment does not immediately appear in the Updates area of the document’s parent object.
This issue has been reported in the new Commenting experience. Comments appear in the legacy commenting experience as expected.
Tagging a user is ineffective
When a user is tagged in a comment, that comment is not visible to the tagged user, Also, the tagged user is not notified about the comment, either by email or through an in-app notification.
This has been reported in the legacy commenting experience.
Workfront Fusion Maintenance Update on March 28, 2024
RuntimeError with 200 response from Workfront module
A Workfront module can return a RuntimeError [200]
response. The 200 implies a successful response, but the error shows that the request was unsuccessful.
This may occur if the response is extremely long. The data is returned to Fusion, but cannot be processed by Fusion.
Maintenance Update on March 21, 2024
Updates
Large spaces between lines
When a user types an update with multiple lines using the Return or Enter key, or pastes multiple lines into an update, the update appears as expected. However, if a user then views that update in a report, there are large spaces between the lines.
This has been reported in the new commenting experience.
Tagging a user with @ is ineffective
When a user tags another user with @ in a comment, the user is not added to the tagged users area, and does not receive a notification about the comment.
This fix applies only to the new commenting experience.
Maintenance Update on March 14, 2024
Proofs
Proofs created from linked documents do not have proof template applied
When a user creates a proof from a linked document, the proof template is not correctly applied, and the proof may be missing information such as the workflow.
This also applies to proofs created through the API and through Workfront Fusion.
Users
Lower access levels not available when creating a user
When a user is creating another user, only the first user’s access level is available to the newly created user. All access levels with lower permissions than those of the creating user should be available to assign to the new user.
Maintenance Update on March 7, 2024
Boards
400 error when adding a task to a board
When a user is viewing a project and attempts to add a task to a board, the task is not added, and the user sees the following error:
Error: “400: undefined /boards-service/graphql”
Home
Error when inline editing a task in the My Task widget
When a user attempts to inline edit a task in the My Tasks widget, they see the following error:
“An error has occurred and we are working to resolve the issue. To continue with your work, try refreshing this browser page.”
Workload Balancer
Planned hours are not updated in Workload Balancer
When the planned hours on a project are updated, they are not updated in the Workload Balancer. This may occur even though the change is accurately reflected in the project.
Workfront Proof > Watch Proof module times out
Scenarios that use the Workfront Proof > Watch Proof module may deactivate due to the Watch Proof module timing out.
Updates in February 2024
Maintenance Update on February 29, 2024
Updates
Updates: Screen goes blank when replying to a user from another company
When a user attempts to reply to a comment by a user in another company, the screen goes blank.
This is because the user does not have permission to see users from other companies.
Maintenance Update on February 22, 2024
Home
Home: Workspace and pins do not load
When a user logs in, the following may occur:
- The user’s new Home Workspace does not load, and they see the error “We are unable to load your Workspace information. Please contact Workfront so we can figure out what went wrong and fix it.”
- The user’s pins do not load, and they see the error “Your pins are unavailable because of a system error. Try refreshing your browser to fix the problem.”
Users
Group administrator cannot set or change a user’s access level
When a group administrator attempts to change the access level of a user, one of the following may occur:
- The access level field is disabled.
- The group administrator is unable to choose a lower access level.
Workload Balancer
Label for non-working hours
The Workload Balancer and personal time off calendar now show “Non-working Hours” for time that a user is taking off. Previously the display showed “Working Hours” for non-working time.
Maintenance Update on February 15, 2024
Issues
Time fields save incorrect time when bulk editing issues
When a user is bulk editing issues and selects a date and time for a date field and saves, the time that is saved to this field in the issue is not the time that the user selected. Instead, the time appears to be converted to UTC when the user saves.
Tasks
User is unassigned from one or more tasks
A user may be automatically unassigned from a task that they are assigned to. This may occur for one or more tasks. The unassignment does not display in the System Updates area of the tasks, althout it does display in the Update feeds section of the setup menu.
Updates
Disabled image option is available when editing a comment
After a Workfront administrator has disabled the option to add images to comments, that option is not available when creating a comment. However, if a user edits an existing comment, the image option is available.
Maintenance Update on February 8, 2024
Boards
Cannot move a card in a column by using Move options
When a user attempts to move a card in a column by using the “Top of column” or “Bottom of column” options in the three-dot menu, the card does not move.
Cards persist when changing iteration
When a user is viewing an iteration on a board and then changes the iteration, the cards displaying for the new iteration are the cards from an iteration the user was viewing previously.
Reports
“No value” column displays no results
When a chart report has a “No value” column, the column shows no data, even though data should be present.
Resource Management
Incorrect finance calculations due to Job Role issues
Hours and finance calculations may be incorrect, showing a cost of 0 even though hours are logged in a job role that has a cost rate.
This is because Job Roles are automatically creating duplicate rates with no start or end dates. Because they have no start or end dates, they are treated as a value of 0 when finance calculations are run.
Maintenance Update on February 1, 2024
Login
Users using SSO are not redirected to original location when logging in
When a user is on a page in Workfront and logs in with SSO, when login is complete they are directed to Home instead of the page they were on before logging in.
Templates
Error when copying templates
When a user attempts to copy a new or existing template, the template does not copy, and the user sees the following error:
“ID Cannot be Null”
Updates in January 2024
Maintenance Update (Hot Fix) on January 30, 2024
Reports
External API field does not show all available values in lists and reports
Previously, users could see the selected value (and edit the value) for an external lookup field in lists and reports, but would not see the dropdown with the options coming from the API.
Now, when an external lookup custom field is used in a list or report, the dropdown with all options from the external API is available.
Maintenance Update on January 25, 2024
Boards
Cards not moving to appropriate column when status is changed
When the status of a connected card’s linked object is changed directly on the object, the card does not move to the appropriate column. If the object status is changed on the card, or the card is dragged to the new column, the card behaves as expected.
Notifications
Marking notifications as seen does not persist
When a user marks their notifications as seen and then navigates to a different page within Workfront, the notifications icon still shows the number of unread notifications that existed before the user marked them as seen, and the notifications still list when the user clicks the icon. This continues if the user marks them as seen and navigates to another page or back to the original page.
Updates
Issues with tagging in legacy commenting experience
When a user is tagged in a comment in the legacy commenting experience, the following issues occur:
- Only the user’s first name is present in the comment
- The user’s name is not marked with an @ symbol
- The user’s name is not blue
- The user’s name is not a link to that user’s profile
The user does receive an email notification regarding the tag, as expected.
Maintenance Update on January 18, 2024
Boards
Cannot attach a document to a card
When a user attempts to attach a document to a connected card, the user can select the document to attach, but the document does not appear in the document area of the card, and the document is not attached to the object that the card is connected to.
This has been reported in cards connected to issues.
Card appears on multiple sprints
When a user is viewing a sprint on Boards, cards that are in different sprints appear on the board. This issue is intermittent.
Card doesn’t close when using Boards view in a Project
When a user is viewing the Boards view on a task list in a project, and creates a card, the card does not close or save. This prevents the user from returning to the project.
To close the card, the user must edit the URL to remove “board” and anything to the right of “board.”
Cards persist when changing iteration
When a user is viewing an iteration on a board and then changes the iteration, the cards displaying for the new iteration are the cards from an iteration the user was viewing previously.
Error in Comments section of cards
When a user is viewing a card and scrolls to the Comments, section, comments are not displayed, and the user sees the following error:
“Something went wrong. Please try again later.”
Issues when viewing subtask status
The following issues have been reported regarding viewing subtask status on a card in Boards:
- The status is shown as “Select status” even when the task already has a status. This status can be seen when viewing the task directly.
- If the user attempts to select a status, the screen goes blank and must be refreshed.
“You have no access” when viewing comments on a card
When a user attempts to view comments on a card that is not connected to a Workfront object, they see the following message:
“You have no access to view comments on this object”
This may occur even when the user could previously see comments on the card.
Custom forms
Cannot bulk add or bulk remove custom forms on template tasks
If a user attempts to bulk add or bulk remove a custom form on a template task, the form is not added or removed, and the user sees the following error:
Let’s try that again. Invalid Parameter: templateID value “XXXXXXXXXXXXXXXX”
If the user locates the template with the specified GUID, then attempts to add or remove custom forms on the remainder of the template tasks, the error will reoccur using another templateID.
Custom forms can be added or removed on a single template task. This error applies only to bulk addition or removal.
Portfolios
Custom terminology does not apply to group page
When a user sets custom terminology at the Portfolio level, the terminology does not apply to the group level page.
Setup
Cannot hide optional statuses
When a user attempts to hide optional statuses on a system and group level, the status is not hidden. If the user views the status, the option to hide the status is not enable, even though the user did enable it and save the changes.
Default issue statuses missing from some issue types in Setup
When a user is viewing issue statuses in Setup, they see that the default statuses for issues (New, In Progress, and Complete) are missing from some types of issues. Default statuses do not have the option to change the issue type, so the user cannot reconfigure the statuses to display for the affected issue types.
Teams
Issues with setting team statuses for Done button
The following issues have been reported regarding statuses for the Done button when editing or creating a team:
- Some statuses may be missing from the Done button area of the New team window or the Team Settings area of an existing team.
- If the user attempts to save the team, they may see the error “You must select at least one status in each category.”
Templates
Error when attaching template to project
When a user attempts to attach a template to a project, they receive the following error:
“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”
This occurs when the user does not have View permission to a custom form attached to the template.
Updates
Comments do not transfer between old and new experience
A comment made in the legacy commenting experience may not be visible in the new commenting experience. The reverse may also occur.
Maintenance Update on January 11, 2024
Boards
Completed cards not loading properly on dynamic boards
Previously, the only way to include completed work on a dynamic board was to load the cards as archived cards. Otherwise, completed cards were not loaded on the board at all. This caused issues with being able to locate cards.
Now, when creating a dynamic board, completed cards are loaded by default as archived cards, but you can select Do not archive completed cards to load all completed cards on the board as visible cards in the Completed column.
Previous maintenance updates
Information regarding previous maintenance updates is available here: