Workfront Maintenance Updates

Maintenance Update on July 25, 2024

Custom forms

Dropdown closes when selecting multiple values

When a user attempts to select multiple values on a custom form field, the dropdown closes after the first value is selected.

This occurs when the field is associated with display logic in the custom form.

Notifications

Thumbnails not visible in email notifications

When a user views an email notification regarding a document approval, the document thumbnail is not visible in the email.

This has been reported in Gmail.

Maintenance Update on July 18, 2024

Agile

Story board goes blank when adding a subtask

When a user attempts to add a subtask to a story board while a filter is selected, the screen goes blank, and the user cannot add the subtask.

Home

Cannot open items from Home Calendar or Work List

When a user attempts to open a work item or proof from their Home Calendar or Home Work List, the item does not open.

Admin’s own Home displays when logged in as another user

When an admin is logged in as another user and views that user’s Home, the admin’s own Home displays.

Proofs

Closing a proof leads to Product Documents page

When a user is viewing a proof and closes the proof, the user is directed to the Project Documents page instead of the page that the proof was opened from.

Workfront

Custom terminology is not applied

Custom terminology set in the layout template does not appear in some areas of Workfront. Instead, the default non-custom terminology appears.

This has been reported in the following areas:

• Menu tabs
• Page headers
• Descriptions where projects are listed

Maintenance Update on July 11, 2024

Issues

Error when making an advanced assignment to an issue

When a user attempts to make an advanced assignment to an issue in Workfront, the issue is not assigned, and the user sees the following error message:

“APIModel INTERNAL does not support field duration (OpTask)”

Reports

Whoops error when setting matrix settings on Hour report

When a user attempts to set the matrix settings on an Hour report, they cannot set the settings, and they see the following error:

• “Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

Maintenance Update on July 4, 2024

Home

Three dot menu is ineffective

When a user clicks the three-dot More menu in the legacy Home Worlkist, no action is triggered.

Reports

“No data to display” when grouping name has forward or back slash

When a user is viewing a chart in a report and clicks a grouping on the chart, and that grouping has a / or \ in the name, the details that open do not display the items in the grouping, and the user sees a “No data to display” message.

Tasks

Job role does not disappear from list when user is assigned to task

When a job role is assigned to a task, and that task is assigned to a user that has the job role, the job role does not disappear from the list of assignments.

Maintenance Update on June 27, 2024

Boards

Only board owner can update configuration filters

For security reasons, only the owner of a board can change the board filters in the Configure panel.

Reports

Report does not load when default currency is USD

When a user attempts to view a report that has the default currency as USD, the report does not load.

Updates

Copied link does not paste correctly

If a user copies a link from an update by right-clicking and selecting “Copy link address”, then pastes the link in an update, the link does not paste correctly. Only the first part of the link is a link, and the rest of the URL is ignored.

Copying the link using a method other “Copy link address” allows the link to paste as expected.

Maintenance Update on June 20, 2024

Navigation

Back button does not go back to previous page

When a user in Workfront clicks the Back button of their browser, one of the following may occur.

• The name of the browser tab changes, but the page does not change. Clicking the back button again may resolve the issue.
• The user is taken to their browser landing page.

Proofs

Cannot close proof viewer

When a user is viewing a proof in the proofing viewer and attempts to close the proof by clicking the X in the upper-right corner, the proof does not close.

Maintenance Update on June 13, 2024

Groups

Cannot add subgroup

When a user attempts to add an existing subgroup to a group, the Save button is ineffective, and the subgroup is not added.

Maintenance Update on June 6, 2024

Custom forms

Limitation on native fields in the form designer

Multiple native fields are now supported on custom forms created in the form designer. Previously the limit was one native field per form.

Maintenance Update on May 30, 2024

Custom forms

Error when editing descriptive text fields

When a user attempts to edit the descriptive text on a custom form, the text does not save, and the user sees the following error:

“Duplicate key value violates unique constraint”

This has been reported in the legacy form builder.

Updates

Copying and pasting a mention does not notify the mentioned user

When a user copies a comment that includes a mention in @ format, then pastes that comment into the Updates area of another object, the mentioned user is not notified about the pasted comment.

Maintenance Update on May 23, 2024

Reports

When a user is viewing a report and clicks the browser’s Back button, one of the following may occur:

• The user remains on the Report page.
• The user is directed to the browser’s landing page.
• The user is directed to the Login page.

This has been reported with the Chrome browser.

Updates

Tagged user cannot see who tagged them

When a user is tagged in an update, they cannot see who tagged them. This occurs when the setting “People in other companies should only view users from…” is set to “Their company.”

Tagging a user with @ in Summary panel is ineffective

When a user attempts to tag another user by using @ in the Updates area of a Summary panel, clicking on the user’s name in the dropdown is ineffective. Attempting to tag the user a second time works as expected.

Maintenance Update on May 16, 2024

Setup

Default issue statuses missing from some issue types in Setup

When a user is viewing issue statuses in Setup, they see that the default statuses for issues (New, In Progress, and Complete) are missing from some types of issues. Default statuses do not have the option to change the issue type, so the user cannot reconfigure the statuses to display for the affected issue types.

Users

Cannot delete users

When a user attempts to delete users, the users are not deleted. This has been reported in organizations that have migrated to the Adobe Admin Console.

Maintenance Update on May 9, 2024

This update includes only minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.

Maintenance Update on May 2, 2024

Logging time

Cannot edit hours on tasks or issues

When a user attempts to edit hours on a task or issue, the changes are not saved.

Maintenance Update on April 25, 2024

Updates

Numbered lists are not numbered correctly

When a user submits a comment that includes a numbered list, that list shows incorrect numbering in the update.

This has been reported in the new commenting experience.

Text is not preserved when navigating away and back to comment

When a user is writing a comment that includes an @mention, then navigates away from and back to the comment before submitting it, any text that was entered after the @mention is missing from the comment draft.

This has been reported in the new commenting experience.

Maintenance Update on April 18, 2024

Agile

Kanban cards do not display custom fields

When a user is viewing a Kanban board that has been configured to include custom fields, those custom fields may not display.

Calendars

Error when refreshing calendar

When a user is viewing a calendar and refreshes the page a “Whoops” error displays. The data on the calendar displays as expected, but may be obscured by the error message.

Custom forms

External lookup fields do not return results

When an external lookup field references a multi-select field that has only one value selected, the field does not return the value.

For example, if an external lookup field references a multi-select field that has both “red” and “blue” values selected, the field functions as expected. If the field has only “red” selected, the external lookup field returns no value.

Projects

Cannot convert issue to project if web proof is attached

When an issue has a web proof attached (a URL proof using a link from an external document provider such as SharePoint), and a user attempts to convert that issue to a project, the conversion fails and the project is not created. The user sees the following error:

“There was a problem copying the file (File GUID). Please remove the file or contact support and try again.”

Maintenance Update on April 11, 2024

Search

Cannot edit from Search

When a user is using Advanced Search and attempts to edit or bulk edit the search results, the Edit icon is unresponsive.

Updates

Preview of image in updates is blurry

When a user is viewing updates and clicks the magnifying glass on an image to preview the image, the preview that opens is extremely pixelated blurry.

If the user downloads the image, the image appears at the expected resolution.

“We’re unable to post your comment” message when replying

When a user attempts to reply to a message in the new commenting experience, the reply is not saved and the user sees the following message:

“We’re unable to post your comment right now. Please wait a moment then try again.”

Maintenance Update on April 4, 2024

Search

Cannot edit from Search

When a user is using Advanced Search and attempts to edit or bulk edit the search results, the Edit icon is unresponsive.

Updates

Preview of image in updates is blurry

When a user is viewing updates and clicks the magnifying glass on an image to preview the image, the preview that opens is extremely pixelated blurry.

If the user downloads the image, the image appears at the expected resolution.

“We’re unable to post your comment” message when replying

When a user attempts to reply to a message in the new commenting experience, the reply is not saved and the user sees the following message:

“We’re unable to post your comment right now. Please wait a moment then try again.”

Maintenance Update on April 4, 2024

Integrations

Documents not attached when creating a request from Outlook

When a user creates a request from Outlook, the documents attached to the email are not attached to the request.

This has been reported for the following attachment types:

XLS
PDF

Logging time

User cannot log time for current day

When a user attempts to log time in the Updates area, the current day is greyed out, and the user cannot log time for the current day.

Updates

Error when viewing comments

When a user attempts to view comments in the new commenting experience, they cannot see the comments, and instead see the following error:

“Something went wrong. Please try again later.”

The legacy commenting experience works as expected.

Maintenance Update on March 28, 2024

Integrations

Documents not attached when creating a request from Outlook

When a user creates a request from Outlook, the documents attached to the email are not attached to the request.

This has been reported for the following attachment types:

XLS
PDF

Proofs

Proofs remain on My Approvals widget

A proof that should disappear from the My Approvals widget remains on the widget. This may occur when multiple users make decisions on a proof at the same time, or one user makes a decision and quickly changes it.

Resource Management

Discrepancy in Budgeted Hours

Budgeted hours displayed in one of the following areas may not match those displayed in another of these areas:

• Business Case
• Reports
• Resource Budgeting tool

Tasks

Predecessor tooltip does not display task name

When a user is viewing a task list and hovers over a predecessor icon to get more information, the tooltip that appears does not display the name of the predecessor task.

Updates

Document comments do not appear in updates of parent object

When a user makes a comment on a document, that comment does not immediately appear in the Updates area of the document’s parent object.

This issue has been reported in the new Commenting experience. Comments appear in the legacy commenting experience as expected.

Tagging a user is ineffective

When a user is tagged in a comment, that comment is not visible to the tagged user, Also, the tagged user is not notified about the comment, either by email or through an in-app notification.

This has been reported in the legacy commenting experience.

Workfront Fusion Maintenance Update on March 28, 2024

RuntimeError with 200 response from Workfront module

A Workfront module can return a RuntimeError [200] response. The 200 implies a successful response, but the error shows that the request was unsuccessful.

This may occur if the response is extremely long. The data is returned to Fusion, but cannot be processed by Fusion.

Maintenance Update on March 21, 2024

Updates

Large spaces between lines

When a user types an update with multiple lines using the Return or Enter key, or pastes multiple lines into an update, the update appears as expected. However, if a user then views that update in a report, there are large spaces between the lines.

This has been reported in the new commenting experience.

Tagging a user with @ is ineffective

When a user tags another user with @ in a comment, the user is not added to the tagged users area, and does not receive a notification about the comment.

This fix applies only to the new commenting experience.

Maintenance Update on March 14, 2024

Proofs

Proofs created from linked documents do not have proof template applied

When a user creates a proof from a linked document, the proof template is not correctly applied, and the proof may be missing information such as the workflow.

This also applies to proofs created through the API and through Workfront Fusion.

Users

Lower access levels not available when creating a user

When a user is creating another user, only the first user’s access level is available to the newly created user. All access levels with lower permissions than those of the creating user should be available to assign to the new user.

Maintenance Update on March 7, 2024

Boards

400 error when adding a task to a board

When a user is viewing a project and attempts to add a task to a board, the task is not added, and the user sees the following error:

Error: “400: undefined /boards-service/graphql”

Home

Error when inline editing a task in the My Task widget

When a user attempts to inline edit a task in the My Tasks widget, they see the following error:

“An error has occurred and we are working to resolve the issue. To continue with your work, try refreshing this browser page.”

Workload Balancer

Planned hours are not updated in Workload Balancer

When the planned hours on a project are updated, they are not updated in the Workload Balancer. This may occur even though the change is accurately reflected in the project.

**Workfront Fusion Maintenance Update on March 7, 2024

Workfront Proof > Watch Proof module times out

Scenarios that use the Workfront Proof > Watch Proof module may deactivate due to the Watch Proof module timing out.

Maintenance Update on February 29, 2024

Updates

Updates: Screen goes blank when replying to a user from another company

When a user attempts to reply to a comment by a user in another company, the screen goes blank.

This is because the user does not have permission to see users from other companies.

Maintenance Update on February 22, 2024

Home

Home: Workspace and pins do not load

When a user logs in, the following may occur:

• The user’s new Home Workspace does not load, and they see the error “We are unable to load your Workspace information. Please contact Workfront so we can figure out what went wrong and fix it.”
• The user’s pins do not load, and they see the error “Your pins are unavailable because of a system error. Try refreshing your browser to fix the problem.”

Users

Group administrator cannot set or change a user’s access level

When a group administrator attempts to change the access level of a user, one of the following may occur:

• The access level field is disabled.
• The group administrator is unable to choose a lower access level.

Workload Balancer

Label for non-working hours

The Workload Balancer and personal time off calendar now show “Non-working Hours” for time that a user is taking off. Previously the display showed “Working Hours” for non-working time.

Maintenance Update on February 15, 2024

Issues

Time fields save incorrect time when bulk editing issues

When a user is bulk editing issues and selects a date and time for a date field and saves, the time that is saved to this field in the issue is not the time that the user selected. Instead, the time appears to be converted to UTC when the user saves.

Tasks

User is unassigned from one or more tasks

A user may be automatically unassigned from a task that they are assigned to. This may occur for one or more tasks. The unassignment does not display in the System Updates area of the tasks, althout it does display in the Update feeds section of the setup menu.

Updates

Disabled image option is available when editing a comment

After a Workfront administrator has disabled the option to add images to comments, that option is not available when creating a comment. However, if a user edits an existing comment, the image option is available.

Maintenance Update on February 8, 2024

Boards

Cannot move a card in a column by using Move options

When a user attempts to move a card in a column by using the “Top of column” or “Bottom of column” options in the three-dot menu, the card does not move.

Cards persist when changing iteration

When a user is viewing an iteration on a board and then changes the iteration, the cards displaying for the new iteration are the cards from an iteration the user was viewing previously.

Reports

“No value” column displays no results

When a chart report has a “No value” column, the column shows no data, even though data should be present.

Resource Management

Incorrect finance calculations due to Job Role issues

Hours and finance calculations may be incorrect, showing a cost of 0 even though hours are logged in a job role that has a cost rate.

This is because Job Roles are automatically creating duplicate rates with no start or end dates. Because they have no start or end dates, they are treated as a value of 0 when finance calculations are run.

Maintenance Update on February 1, 2024

Login

Users using SSO are not redirected to original location when logging in

When a user is on a page in Workfront and logs in with SSO, when login is complete they are directed to Home instead of the page they were on before logging in.

Templates

Error when copying templates

When a user attempts to copy a new or existing template, the template does not copy, and the user sees the following error:

“ID Cannot be Null”

Maintenance Update (Hot Fix) on January 30, 2024

Reports

External API field does not show all available values in lists and reports

Previously, users could see the selected value (and edit the value) for an external lookup field in lists and reports, but would not see the dropdown with the options coming from the API.

Now, when an external lookup custom field is used in a list or report, the dropdown with all options from the external API is available.

Maintenance Update on January 25, 2024

Boards

Cards not moving to appropriate column when status is changed

When the status of a connected card’s linked object is changed directly on the object, the card does not move to the appropriate column. If the object status is changed on the card, or the card is dragged to the new column, the card behaves as expected.

Notifications

Marking notifications as seen does not persist

When a user marks their notifications as seen and then navigates to a different page within Workfront, the notifications icon still shows the number of unread notifications that existed before the user marked them as seen, and the notifications still list when the user clicks the icon. This continues if the user marks them as seen and navigates to another page or back to the original page.

Updates

Issues with tagging in legacy commenting experience

When a user is tagged in a comment in the legacy commenting experience, the following issues occur:

• Only the user’s first name is present in the comment
• The user’s name is not marked with an @ symbol
• The user’s name is not blue
• The user’s name is not a link to that user’s profile

The user does receive an email notification regarding the tag, as expected.

Maintenance Update on January 18, 2024

Boards

Cannot attach a document to a card

When a user attempts to attach a document to a connected card, the user can select the document to attach, but the document does not appear in the document area of the card, and the document is not attached to the object that the card is connected to.

This has been reported in cards connected to issues.

Card appears on multiple sprints

When a user is viewing a sprint on Boards, cards that are in different sprints appear on the board. This issue is intermittent.

Card doesn’t close when using Boards view in a Project

When a user is viewing the Boards view on a task list in a project, and creates a card, the card does not close or save. This prevents the user from returning to the project.

To close the card, the user must edit the URL to remove “board” and anything to the right of “board.”

Cards persist when changing iteration

When a user is viewing an iteration on a board and then changes the iteration, the cards displaying for the new iteration are the cards from an iteration the user was viewing previously.

Error in Comments section of cards

When a user is viewing a card and scrolls to the Comments, section, comments are not displayed, and the user sees the following error:

“Something went wrong. Please try again later.”

Issues when viewing subtask status

The following issues have been reported regarding viewing subtask status on a card in Boards:

• The status is shown as “Select status” even when the task already has a status. This status can be seen when viewing the task directly.
• If the user attempts to select a status, the screen goes blank and must be refreshed.

“You have no access” when viewing comments on a card

When a user attempts to view comments on a card that is not connected to a Workfront object, they see the following message:

“You have no access to view comments on this object”

This may occur even when the user could previously see comments on the card.

Custom forms

Cannot bulk add or bulk remove custom forms on template tasks

If a user attempts to bulk add or bulk remove a custom form on a template task, the form is not added or removed, and the user sees the following error:

Let’s try that again. Invalid Parameter: templateID value “XXXXXXXXXXXXXXXX”

If the user locates the template with the specified GUID, then attempts to add or remove custom forms on the remainder of the template tasks, the error will reoccur using another templateID.

Custom forms can be added or removed on a single template task. This error applies only to bulk addition or removal.

Portfolios

Custom terminology does not apply to group page

When a user sets custom terminology at the Portfolio level, the terminology does not apply to the group level page.

Setup

Cannot hide optional statuses

When a user attempts to hide optional statuses on a system and group level, the status is not hidden. If the user views the status, the option to hide the status is not enable, even though the user did enable it and save the changes.

Default issue statuses missing from some issue types in Setup

When a user is viewing issue statuses in Setup, they see that the default statuses for issues (New, In Progress, and Complete) are missing from some types of issues. Default statuses do not have the option to change the issue type, so the user cannot reconfigure the statuses to display for the affected issue types.

Teams

Issues with setting team statuses for Done button

The following issues have been reported regarding statuses for the Done button when editing or creating a team:

• Some statuses may be missing from the Done button area of the New team window or the Team Settings area of an existing team.
• If the user attempts to save the team, they may see the error “You must select at least one status in each category.”

Templates

Error when attaching template to project

When a user attempts to attach a template to a project, they receive the following error:

“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

This occurs when the user does not have View permission to a custom form attached to the template.

Updates

Comments do not transfer between old and new experience

A comment made in the legacy commenting experience may not be visible in the new commenting experience. The reverse may also occur.

Maintenance Update on January 11, 2024

Boards

Completed cards not loading properly on dynamic boards

Previously, the only way to include completed work on a dynamic board was to load the cards as archived cards. Otherwise, completed cards were not loaded on the board at all. This caused issues with being able to locate cards.

Now, when creating a dynamic board, completed cards are loaded by default as archived cards, but you can select Do not archive completed cards to load all completed cards on the board as visible cards in the Completed column.