Workfront Maintenance Updates in 2023

Board loads slowly

Boards

When a user loads a board, the board loads extremely slowly. This may occur even though the board has a small number of cards.

Archived cards, even if not displayed, were affecting the board loading time.

Cannot move cards between columns

Boards

When a user attempts to move a card on a board, the card does not move. This occurs in the following circumstances:

• Drag and drop
• Move option on card
• Editing the card

Cannot move cards out of the intake column

Boards

The user can drag one card out of the intake column to another column on the board, but subsequent cards cannot be moved out of the intake column.

Group by affects board performance

Boards

When the user attempts to group the cards by assignees or tags, the board performance becomes very slow.

Automatic Reminder emails are not being sent

Notifications

Automatic email reminders are not being sent. This began on September 14, 2023.

Cannot delete custom field

Custom forms

When a user attempts to delete a custom field, they cannot delete it, and they see the message “Database error due to constraint violation.”

Comments made in new commenting experience are not visible in legacy experience

Updates

When a user makes a comment in the new commenting experience, and that comment appears in the Comments area of the new experience, the same comment may not appear in the legacy commenting experience. This may cause users using the legacy experience to miss comments.

Object page is missing elements

Workfront

When a user navigates to a custom section on an object in Workfront, the page that loads may be missing some elements. These elements may include:

• The left navigation panel
• The name of the object that the custom section belongs to
• Fields and information in the header

Cannot assign user on a board on a workstream

Boards

When a user attempts to assign another user to a task from a board that is part of a workstream, and begins to type the user’s name, the user does not appear on the drop-down list of available users. This occurs even when the user is active and a member of both the board and the workstream.

The user may also notice that deactivated users appear on the drop-down.

Cannot delete checklist item

Boards

When a user attempts to delete a checklist item from a card on a board, the Delete buttoon is unresponsive, and the item is not deleted.

Custom forms load slowly

Custom forms

When a user attempts to load a custom form, the custom form loads slowly.

Cannot move document to a different folder

Documents

When a user moves a document into an object folder, they cannot then move the object to a different folder.

XML error when downloading

Documents

When a user attempts to download a document, the document does not download, and the user sees a page with the following message followed by XML text.

“The XML file does not appear to have any style information associated with it. The document tree is below.”

Cannot download documents from Preview / Sandbox environments

Documents

When a user attempts to download a document from an environment other than production, the document does not download, and the user sees the following error:

“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

Proofs appear desaturated or cropped

Proofs

The following issues have been reported when creating a proof from a URL.

• The proof appears desaturated or washed out.
• The proof is cropped.

This may cause proof decisions to be difficult, because the proof is not represented accurately.

Proofs take excessive time to generate

Proofs

When a user attempts to generate a proof, the proof takes an excessive amount of time to generate. The proof generation may take several days.

“No factory” error when adding a document

Documents

When a user attempts to add a document from an external source, Workfront cannot access the source, and the user sees the following error:

“The following error occurred: No factory found for authentication type null”

“Whoops” error on matrix reports

Reports

When a user attempts to view a matrix report, the report does not load, and the user sees the following error:

“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

This occurs when grouping a report by date ranges.

Personal tasks do not display in timesheets

Timesheets

Personal tasks no longer display on the timesheet by default. Personal tasks display on the timesheet when they are pinned or have hours logged. Prior to this change, personal tasks displayed on timesheets by default.

Project is blank when loaded from new Home experience

Projects

When a user clicks on a project from their Home page in the new Home experience, the project’s page fails to load.

This occurs when the user has logged in as another user, then logged out as the other user and returned to their own Home page.

Filters do not apply to widgets in the new Home experience

Home

When a user applies a filter to a widget in the new Home experience, the widget shows items that should be excluded by the filter.

This has been reported in the Custom Sandbox environment. The same widgets in the Preview and Production environments filter as expected.

Issues when loading Matrix reports

Reports

When a user attempts to load a Matrix report as a chart, one of the following may occur:

• Some information in the report does not load
• The report gives the error “Unable to load content from the server”

Planner does not load when filter is applied

Resource Planner

When a user attempts to load the Resource Planner, the planner does not load, and the user sees the following error message:

“The following error occurred: Something went wrong while connecting to WorkPerDay service”

Cannot select text in lists or bullet points

Proofs

When a user is viewing a proof in the proofing viewer and attempts to select text that is in a list or a bullet point, the text selection tool is ineffective, and the text cannot be selected.

Creating a new proof version deletes all versions of proof

Proofs

When a user creates a proof from a document, the proof is created. However, if a user creates another version of the proof, both the old and new versions are deleted. There is a Create Proof option on the original document, and the proof versions can be found in the Trash area of the Proofing area in Workfront.

Cannot navigate to project with URL that uses Reference ID

Projects

When a user attempts to navigate to a project using a URL that includes a Reference ID number, they are redirected to a page with an error message. Navigating to a task using a URl with a Reference ID works as expected.

“Disable proof email notifications” setting displays inaccurately

Proofs

When a user is viewing proof settings in Workfront, the “Disable proof email notifications” checkbox does not accurately display the correct current setting. When the box is checked, indicating that proof email notifications are disabled, the notifications are actually enabled. The opposite is also true.

Cannot adjust proof markups

Proofs

When a user is making a comment in the proofing viewer and makes a markup on the proof, then clicks away, the user can no longer adjust the markup.

Cannot delete To-do item in new Home experience

Home

When a user in the new Home experience attempts to delete an item from the To-do widget, the item does not delete, and the user sees the following error:

“There was a problem removing your to-do, please try again soon.”

This may occur when there are hours logged to the To-do item.

Pinned project does not display information in some columns

Projects

When a user navigates to a pinned project using the pin, the object lists (such as the task list) may display blank columns. For example, an Assignments column may display no assignments, even though assignments have been made.

Sleep module causing scenarios to hang

Workfront Fusion

The Tools > Sleep module in a scenario may cause a scenario execution to hang. These executions show a status of Running in the Scenario History, and do not finish.

Difficulty locating items in intake column

Boards

The intake column on a board was previously sorted by the priority defined on tasks and issues, which made it difficult to locate specific items.

The default ordering is now as follows:

Tasks:

• Primary order: Project name
• Secondary order: Work Breakdown Structure

Issues

• Primary order: Project name
• Secondary order: Reference number

Project does not correctly resolve issue

Projects / Issues

When a user changes the status of a project that is the resolving object for an issue, the issue status is changed to a status that does not match the same key as the status on the project.

“Whoops” error on matrix reports

Reports

When a user attempts to view a matrix report, the report does not load, and the user sees the following error:

“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

This has been reported for users in EMEA.

Tags and checklist items not working correctly in the project board view

Boards

Tags and checklist items have been removed from the board view of projects, because they are not part of the Workfront tasks and cannot be shared between users.

“Enable system-wide” and “View system-wide” represent different functionality

Filters

If a user shares a filter and enables the “View system-wide” option, the filter is shared with every user in the system. However, if an admin then views this filter in Setup, they see that this filter displays “false” in the “Visible System-Wide” column. To make this filter a system default, the admin must enable the “Enable system-wide” option in Setup. This may cause some confusion due to the similarity of wording.

This update includes only minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.

Timeline does not recalculate

Projects / Tasks / Issues

When an even occurs that should trigger a timeline calculation, the timeline does not recalculate. This affects recalculations that occur on changes, and scheduled recalculations. This can affect accuracy of the Workload Balancer.

Locked proof approvals still show in Work List

Proofs

Proof approvals that have passed their deadline and are locked are still showing on the approver’s Home Work List, instead of dropping off the list when the deadline passed.

Utilization report does not load

Reports

When a customer attempts to view a utilization report, the user sees a spinning loading indicator, but the report does not load. The report has returned a 500 error, but the user sees no indication that the report has failed.

Edit User page is blank

Users

When a user attempts to edit another user, the Edit User page, is blank, and the user cannot edit the other user.

This update includes only minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.

“Whoops” error when viewing matrix report

Reports

When a user views a matrix report, they see the following error:

“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

This has been reported when the report is sorted by date and the “Show weeks with no results” option is enabled.

Dates display incorrectly in matrix reports

Reports

When a chart or matrix report is grouped by date, dates near the edges of the grouping may appear in the correct grouping, the previous / next grouping, or both.

This update includes only minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.

This update includes only minor or less prominent bug fixes. Workfront Support will notify you when an issue you submitted is fixed.

Fusion has deployed a fix that prevents a user’s connections from being removed when the user is removed or deactivated in the Adobe Admin Console.

Fusion team administrators are still able to remove unneeded connections from the Connections page in Fusion.

No error message when reordering task in Pending approval status

Tasks

When a user attempts to reorder a task in a task list, and the task is in Pending approval status, the task appears to move in the task list. Upon refresh, the user sees that the item has not moved. The item cannot move because it is in Pending approval status, but there is no message telling the user that the item cannot move, which may lead to confusion.

No error message when moving predecessor task under dependent task

Tasks

When a user attempts to reorder a task in a task list, and the task is in Pending approval status, the task appears to move in the task list. Upon refresh, the user sees that the item has not moved. The item cannot move because a predecessor task cannot be moved under a task it is the predecessor for, but there is no message telling the user that the item cannot move, which may lead to confusion.

Kanban board goes blank when editing cards

Agile

When a user changes something about a card on the Kanban board, the Kanban board goes blank instead of refreshing with the change. If the user refreshes the page manually, the Kanban board returns, showing the correct change.

This has been reported in the following circumstances:

• Editing a card
• Moving a card

Cannot adjust the size of descriptive text

Custom forms

When the custom form designer was released in beta, the functionality to adjust the size of descriptive text was not available. This issue has been fixed and users can now adjust the size of descriptive text.

Report does not sort correctly when sorting by custom field

Reports
When a user runs a task report, the report appears to sort correctly when it is loading, but when it finishes loading the user sees that the report is not sorted correctly.

This seems to occur if all the following circumstances are met:

• The report is a task report
• The report is sorted by a custom field
• The report has a grouping applied

Cannot switch proof version when viewing proof

Proofs

When a user is viewing a proof in the Proofing Viewer, and switches to another version, the version dropdown becomes disabled, and the user cannot switch back to the original version they were viewing, or to another version of the proof.

Workfront Search times out

Search

Workfront search is timing out. The search may return a few results, or none at all.

This issue also affects the functionality of the Workfront Fusion > Workfront > Search module.

Timeout errors in Workfront Fusion

Adobe Workfront Fusion

When a scenario is running, it may have a timeout error. The information from the module with the error does not reach its destination.

Workfront Search times out

Search

Workfront search is timing out. The search may return a few results, or none at all.

This issue also affects the functionality of the Workfront Fusion > Workfront > Search module.

Saved filters available in board intake column

Boards

You can now use existing Workfront task and issue filters when configuring the intake column for a board. However, existing intake column filters are now read-only in the configuration panel. The existing filters are still applied to the intake column, but you must recreate the filters if you want to edit them.

Cannot select template from Favorite templates

Templates

When a user attempts to select a template from the Actions (three dot) menu, the list of templates disappears when the user moves their mouse to the list, and the user cannot select a template. This is because the scrollbar is between the menu and the list of templates, and the mouse focuses on the scrollbar as it moves to the list of templates.

Cannot switch between proofs in Proof Viewer

Proofs

When a user is viewing a proof in the Proofing Viewer, and switches to another proof, the switch proof button becomes unresponsive. The user cannot switch back to the original proof they were viewing, or to another proof.

Edit attached images when editing a comment

Updates

You can now edit the image attached to a comment when you are editing a comment. This is available in the Updates section for Workfront Goals and in that of issues when enabling the commenting beta experience.

Fusion in-app help links do not lead to specific help pages

Workfront Fusion

When a user is viewing a proof in the Proofing Viewer, and switches to another proof, the switch proof button becomes unresponsive. The user cannot switch back to the original proof they were viewing, or to another proof.

Issues in custom dropdown fields

Custom forms

Custom dropdown fields that are enabled as multi-select fields may display the following issues:

• The “+Add” button is not present when the form is not in edit mode.
• Fields that do not have values show a “–no label–” option.

Cannot use Polyline tool when making a comment on a proof

Proofs

When a user is viewing a proof in the Proofing Viewer and attemps to make a comment using the Polyline tool, the tool does not mark up the proof.

Text options box shows “textAnnotations”

Proofs

When a user is viewing a proof, begins to add a comment, and opens the Text tool, the word “textAnnotation” appears next to the options in the tool. The Text tool still functions as expected, and “textAnnotation” disappears after the comment is posted.

Keep images as a draft when moving away from an update for goals and for issues in the commenting beta experience

Updates

Now, when you navigate away from the Updates page while in the middle of composing a message where you have attached an image, the message and the image are preserved when you navigate back. Before this update, the unsubmitted comment was preserved but the image was deleted. This is available in the Updates section for goals and in that of issues when enabling the commenting beta experience.

Real-time updates and deleted comments in the Updates section

Updates

Now, when someone adds a comment or reply, or deletes a comment from the Updates area, you can see the new comment or an indication that the a comment was removed in real time, without a delay. This is available in the Updates section for goals and in that of issues when enabling the commenting beta experience.

Access level changed by system without a record of the change

Users

A user’s access level may be unpredictably changed by the system. When this occurs, there is no visible update, and the change does not appear in the audit log.

Show new comments outside of the visible screen area in the Updates section of issues (new commenting Beta experience) and Goals

Updates

We have added a notification banner for the Updates section to inform users when there are newer comments on an item that might be outside of the visible area on the screen. This update is currently available in the Updates section of goals and that of issues when the new commenting beta experience has been enabled for issues.

Filters are not applied to requests list

Requests

When a user views a list of requests that has a filter applied, the list includes requests that the filter should exclude.

Cannot select Default Hour Type or Available Hour Types

Users

When an admin is editing a user and attempts to select a Default Hour Type or Available Hour Type, they see that the dropdowns for those fields are disabled, and the they cannot select hour types.

Dropdowns are not opening when a user is added to a proof

Proofs

When a user adds another user to a proof in the Proofing Viewer, the “Proof role” and “Email alerts” dropdowns cannot open. The user cannot assign a proof rold or email alert. This may occur when adding a user through a comment, or when sharing the proof with the user.

Cannot switch proof version when viewing proof

Proofs

When a user is viewing a proof in the Proofing Viewer, and switches to another version, the version dropdown becomes disabled, and the user cannot switch back to the original version they were viewing, or to another version of the proof.

504 error when exporting reports

Reports

When a user attempts to export a report with a high number of items, they see a 504 error and cannot export the report.

Update made in behalf of a user displays as directly from the user

Updates

When an admin is logged in as a user and makes a comment, that comment displays as directly from the user, instead of from the admin on behalf of the user.

Summary panel contents are too wide for the panel

Documents

When a user views the Summary panel for a document, the contents are too wide to be seen in the panel. The panel now has a horizontal scrollbar, and the user must scroll horizontally to see the Summary panel contents. This occurs because the filename of the document does not wrap. This issue is limited to file where the filename has an HTML file extension.

New Desktop Proofing Viewer version

Proofing

To fix a commenting issue in the Desktop Proofing Viewer, we’ve deployed a new version of the desktop proofing viewer.

Users who already have the Desktop Proofing Viewer installed will get this update automatically.

Users can also manually down the latest version. For more information, see Install the Desktop Proofing Viewer.

• Previous version: 2.1.22
• New version: 2.1.23

Checklist items not copied when copying a card

Boards

When copying an ad hoc card (connected cards cannot be copied), checklist items are not copied to the new card.

Custom field is missing when issue is converted to project

Projects

When a user converts an issue to a project using a template, a custom field that was on the issue does not display on the project. This issue affects only non-admins.

Custom messages not appearing in email notifications

Proofs

When a user shares a proof and adds a custom message, that custom message does not appear in the notification email to the recipient. The subject is the proof name, and the message does not appear in the email.

Access level is not assigned when reactivating user

Users

When a user is reactivating a deactivated user, and attempts to assign them an access level in the Reactivate User window, the access level dropdown does not populate as the user types, and the user cannot select an access level. If the user types in the access level and saves, that access level is not assigned to the reactivated user.

Save the draft of a comment in the Goals area

Workfront Goals

Now, when you navigate away from the Updates page of a goal while in the middle of composing a message, the message is preserved when you navigate back. Before this update, the unsubmitted comment would have been deleted.

Cannot add cards when grouping is applied

Boards

When a user is viewing a board that has a grouping applies, and attempts to add a card, the user can only enter the name of the card. The rest of the card fields are disabled, including the Save button.

If the user changes the grouping to None, the issue remains. The user must change the grouping to None and then refresh the page to restore the ability to add a card.

Connected cards not added to columns based on status

Boards

Even though column policies are applied for status, new connected cards appear in the leftmost column and not in the column that corresponds to their status.

Link to a comment redirects to Details page

Updates

When a user follows a link to a comment on an object in Workfront, the update stream loads briefly, and then the user is redirected to the object’s Details area. This may occur if the user clicks the link from an email or pastes the link into their browser.

This currently affects only Document objects.

Print Summary does not load

Workfront Proof

When a user attempts to load the Print Summary page, the page appears to be loading, but never loads.

Link to a comment redirects to Details page

Updates

When a user follows a link to a comment on an object in Workfront, the update stream loads briefly, and then the user is redirected to the object’s Details area. This may occur if the user clicks the link from an email or pastes the link into their browser.

This currently affects only Document objects.

User cannot edit their own notification settings

Users

When a user with a Worker licence attempts to edit their own notification settings, the Notifications options are not visible in the Edit window, and the user cannot edit the settings.

Multiple team assignments on boards

Boards

You can now assign multiple teams to a task or issue on a board, and to the board itself.

Card falloff limit increase

Boards

The card falloff time limits have been increased to 8 weeks / 60 days instead of 4 weeks / 30 days.

Scheduled deactivation does not deactivate user

Users

When a user is scheduled to be deactivated, and the scheduled date and time passes, the user is not deactivated.

Story Points field added to task and issue lists and reports

Reports

The Story Points field is now available to add to lists and reports for tasks or issues. It is an editable, free form field that is not tied to planned hours or team assignments.

Filter button in intake column

Boards

The intake column on a board now includes an Add a filter button when the column is empty and no filters have been created. The button opens the configuration area, where you can add filters to bring tasks and issues into the intake column.

Boards icon appears in Main Menu by default

Boards

The Boards icon now appears in the Main Menu for users who do not have a layout template. Boards is also included in the Main Menu by default for any new layout templates that are created. Existing layout templates have not changed.

Cannot save email templates

Setup

When a user attempts to create or edit an email template, the Save button is unresponsive, and the user cannot save the template.

Keyboard shortcuts added for common timesheet actions

Timesheets

We have introduced the following keyboard shortcuts for the following commonly-performed actions inside a timesheet:

• Add row (Cmd+Option++ / Ctrl+Option++)
• Delete row (Cmd+Option± / Ctrl+Option±)
• Pin or Unpin a work item (Option+P / Option+P)
• Open comment (Shift+F2 / Shift+F2)
• Save comment (Cmd+Enter / Ctrl+Enter)
• Expand (Shift+Option+Up arrow/ Shift+Alt+Up arrow)
• Collapse (Shift+Option+Down arrow/ Shift+Alt+Down arrow)

The area where these actions are performed must be highlighted in order for them to apply.

New information icons for timesheets, timesheet profiles, and timesheet preferences

Timesheets

We have added several information icons to the following settings:

• “Can edit time” checkbox when creating or editing a timesheet or a timesheet profile to indicate that when enabled, approvers can also submit, reopen, or edit the timesheet, unless your administrator restricts these actions in the Timesheet Preferences area of Setup.
• “Restrict timesheet editing to owners and admins” in the Timesheet & Hour Preferences area of Setup to indicate that when disabled, the following users can also edit the timesheets: users with administrative access to timesheets and hours, timesheet approvers allowed to edit time, and timesheet owners’ managers.

Notice that the functionality of these settings has not changed and only the information icons have been added to add clarity to the scope of the settings.

Error when submitting request from Outlook

Integrations

When a user attempts to submit a request with attachments from an Outlook email, one or more attachments do not upload, and the user sees the following error:

“The following error occurred: File with handle xxxx does not exist.”

This occurs only when an assignment is made for the new request, either through the request queue or manually when creating the request.

New Desktop Proofing Viewer version

Proofing

To fix a freezing issue in the Desktop Proofing Viewer, we’ve deployed a new version of the desktop proofing viewer. Users who already have the Desktop Proofing Viewer installed will get this update automatically.

Users can also manually down the latest version. For more information, see Install the Desktop Proofing Viewer.

• Previous version: 2.1.19
• New version: 2.1.20

User cannot edit their own user setting

Users

When a user with a license of Work, Review, or Request attempts to edit their own user settings, the popup that opens is blank, and the user cannot make any edits. To exit the popup, the user must refresh the page.

Intake column filters can now be shared

Boards

When the intake column feature was released to Boards, the filters for setting up the intake column could only be seen by the person who created those filters. Now the creator can share the filters with other users or teams.

Pin functionality available in More menu

Navigation

The following features are now available in the More menu for pins, in the Production environment:

• Renaming pins
• Reordering pins within the More menu
• Moving a pin out of the More menu (when you do this, the last pin in the top navigation bar is moved to the More menu)

Expressions with wildcards are not valid in custom fields

Custom Forms

When a user uses a wildcard such as $$TODAY or $$NOW along with a modifier (such as “-30d”) in a custom field, the validator does not accept the wildcard as valid. Wildcards without modifiers are seen as valid.

Workload Balancer shows hours not associated with a project/task/issue

Workload Balancer

When a user views the Workload Balancer, they see hours logged for a user that are not associated with any project, task, or issue, nor are they logged as General hours. These hours may display only in the 4 Week or 6 Week view.

404 errors on Workfront modules

Workfront Fusion

When a scenario runs, a Workfront module returns a 404 error.

This has been reported in the following modules:

• Read a record

“Whoops” error when setting up a calculated field

Custom Forms

When a user is creating or editing a calculated field on a custom form, and includes a custom field in the calculated field’s expression, the expression is considered invalid. The Save button is disabled, and the user cannot navigate away from the custom field. In addition, the user sees the following message below the field:

“Whoops! Something went wrong. Please contact Workfront so we can figure out what went wrong and fix it.”

Removing the custom field from the expression allows the user to save and navigate away from the field.

Cannot set access levels

Users

When a user attempts to change the access level of another user, the access levels are grayed out and the user cannot change them. This occurs even when the user attempting the change is a system administrator.

Ctrl+F or Cmd+F does not work as expected in dropdown fields

Custom Forms

When a user is filling out a custom form and searches a dropdown list using Ctrl+F or Cmd+F, then attempts to jump to the next instance of that search, the dropdown list returns to the top of the list rather than jumping to the next instance of the search. This occurs when a dropdown is set to allow multiple selections.

Edit Report screen is blank

Reports

When a user is viewing a report and attempts to edit the report, the user is taken to a blank screen and cannot edit the report.

Indented tasks do not remain indented

Tasks

When a user is viewing a task list and indents a task, the task immediately returns to its original (outdented) state.

Pin functionality available in More menu

Navigation

The following features are now available in the More menu for pins, in the Preview environment only:

• Renaming pins
• Reordering pins within the More menu
• Moving a pin out of the More menu (when you do this, the last pin in the top navigation bar is moved to the More menu)

Removed the project Group limitation from adding users to the project team

Teams

We have removed the limitation that required that the users that need to be added to a project team must be in the Group associated with the project. Now, you can add any active user to a project team, regardless of what groups they belong to.

New information icons for timesheets, timesheet profiles, and timesheet preferences

Workfront

We have added several information icons to the following settings:

• “Can edit time” checkbox when creating or editing a timesheet or a timesheet profile to indicate that when enabled, approvers can also submit, reopen, or edit the timesheet, unless your administrator restricts these actions in the Timesheet Preferences area of Setup.
• “Restrict timesheet editing to owners and admins” in the Timesheet & Hour Preferences area of Setup to indicate that when disabled, the following users can also edit the timesheets: users with administrative access to timesheets and hours, timesheet approvers allowed to edit time, and timesheet owners’ managers.

Notice that the functionality of these settings has not changed and only the information icons have been added to add clarity to the scope of the settings.