Adobe Support and Tools Guide overview
The Adobe Support and Tools Guide is your central resource for navigating Adobe Digital Experience support. It brings together case management, support entitlements, and tools capabilities that help you resolve issues efficiently.
What is in this Guide?
Document
Description
Last Updated
Get an overview of how customers navigate Adobe Support, manage cases, and benefit from AI‑assisted recommendations.
January 27, 2026
Learn how Adobe customers can configure support entitlements to enable case submission.
January 22, 2026
Access region‑specific Adobe Support contact information to reach the right help quickly.
December 21, 2025
Review the permissions and responsibilities associated with different Adobe support administrative roles.
January 6, 2026
Find answers to common Workfront‑related support and troubleshooting questions.
January 5, 2026
Learn how to request a temporary increase in Adobe Commerce on Cloud infrastructure capacity.
January 7, 2026
Understand how urgent P1 incidents are escalated and communicated within Adobe Commerce.
January 7, 2026
Explore how Adobe manages customer data access, privacy controls, and security governance.
January 12, 2026
Get to know different scenarios of the Adobe Commerce support ticket lifecycle.
January 19, 2026
Learn about Adobe Commerce infrastructure monitoring and notifications.
January 27, 2026
Understand the implications of Adobe Commerce’s published End of Support (EOS) date for affected versions of Adobe Commerce.
January 25, 2026
Understand the available options for the Issue Reason field when creating an Adobe Commerce support ticket.
January 27, 2026
Explore various Adobe Commerce support tools that help to optimize the e-commerce store experience.
January 26, 2026
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