Adobe Commerce Intelligence Essentials: update payment method or cancel subscription
This article explains how eligible Adobe Commerce Intelligence Essentials customers can update their payment method or cancel their subscription.
Applies to / Does not apply to
-
Applies to:
- Customers who purchased Adobe Commerce Intelligence Essentials as a standalone, month-to-month subscription.
- Customers who manage billing directly through account.magento.com
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Does not apply to:
- Customers who access Commerce Intelligence as part of an Adobe Commerce contract (for example, Adobe Commerce Pro or Adobe Commerce on cloud infrastructure).
- Customers with contract-based billing or invoiced subscriptions
IMPORTANT
If you access Commerce Intelligence through an Adobe Commerce contract, billing updates and cancellations are not managed through self-service in account.magento.com.
Affected products and versions
- Commerce Intelligence Essentials - Only relevant for month-to-month Essentials clients. Not for customers who have access to Essentials as part of their commerce contract.
Commerce Intelligence Essentials: update/cancel subscriptions
For Commerce Intelligence Essentials clients to cancel their subscriptions or update their payment methods they must be the primary account holder for the Magento account. The steps are:
- Navigate to account.magento.com and log in.
- Click Magento > My Products and Services > Magento Business Intelligence and click Show Details next to the license you want to update.
- Select Update Payment Method or Cancel License.
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