Generate analytics reports

The Surface Analytics skill in Adobe Marketo Optimizer answers natural language questions about your data. Use it in the Coworker chat interface to explore activity trends, email performance, lead and account data, segment and list membership, and journey metrics. Results return as charts and tables, so you don’t need to build a query or dashboard manually.

  • Skill - surface-analytics
  • Invocation - Ask a question in natural language, or use a slash command to run the Surface Analytics skill. For example: “Show me daily activity counts for the last 30 days.”
  • Reads from - Marketo Optimizer analytics data; reads Marketo Engage analytics data for questions that span both products
NOTE
Report data refreshes every two hours. Results may not reflect activity from the last two hours.

Ask about daily or weekly activity counts, and break results down by activity type or product area.

  • “Show me daily activity counts for the last 30 days.”
  • “What are the top activity types this week?”
  • “Break down last month’s activity by app area.”

Check email performance email-performance

Ask about send volume, open and click rates, bounces, and unsubscribes for your email programs.

  • “What’s the email open rate by journey?”
  • “Show me click rates for the last 90 days.”
  • “How many unsubscribes did we get last week?”

Analyze lead and account data lead-account-data

Ask about lead score distribution, persona breakdowns, and geographic or firmographic rollups.

  • “Show me the score distribution across leads.”
  • “How many people are in each account?”
  • “Break down leads by persona.”

Review segment and list membership segment-list-membership

Ask who belongs to a specific list or segment.

  • “How many people are in the Q1 Nurture list?”
  • “Which segment has the most members?”

Explore journey metrics journey-metrics

Ask about journey membership, completion rates, node traversal, and funnel analysis.

  • “What’s the completion rate for the Demo Follow-up journey?”
  • “How many people are in each node of the LeadNurtureJourney?”

Ask questions across products cross-product

Surface Analytics can answer questions that span both Marketo Engage and Marketo Optimizer data in a single prompt.

  • “What’s my top-performing email in LumaSecure and in LumaStorage?”

Limitations limitations

Limitation
Detail
Editing or creating records
Not supported. Surface Analytics only reads and reports on existing data.
Human-readable names in results
Not always available. Some reports show an internal ID, such as a journey or email ID, instead of a name.
Duplicate report cards
A single question can occasionally return more than one report card for the same result.
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