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Configure Sinch provider sms-configuration-sinch

Last update: Mon Jun 17 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Intermediate
  • Admin

When using the Sinch provider with Journey Optimizer, you can find two distinct options:

  • SMS Configuration: Set up your Sinch API credentials to send SMS messages seamlessly.

  • MMS Configuration: For multimedia messaging (MMS), configure your Sinch MMS API credentials. Note that tracking and responding to inbound messages, are handled by the SMS configuration. MMS setup is only for outbound delivery of the MMS message.

Sinch API credentials create-api

To configure your Sinch provider to send SMS messages and MMS with Journey Optimizer, follow these steps:

  1. In the left rail, browse to Administration > Channels and select the API Credentials menu. Click the Create new API credentials button.

  2. Configure your SMS API credentials, as detailed below:

    • SMS vendor: Sinch.

    • Name: choose a name for your API Credential.

    • Service ID and API Token: access the APIs page, you can find your credentials under the SMS tab. Learn more in Sinch Documentation.

    • Opt-In Keywords: enter the default or custom keywords that will automatically trigger your Opt-In Message. For multiple keywords, use comma-separated values.

    • Opt-In Message: enter the custom response that is automatically sent as your Opt-In Message.

    • Opt-Out Keywords: enter the default or custom keywords that will automatically trigger your Opt-Out Message. For multiple keywords, use comma-separated values.

    • Opt-Out Message: enter the custom response that is automatically sent as your Opt-Out Message.

    • Help Keywords: enter the default or custom keywords that will automatically trigger your Help Message. For multiple keywords, use comma-separated values.

    • Help Message: enter the custom response that is automatically sent as your Help Message.

    • Double Opt-In Keywords: enter the keywords which trigger the double opt-in process. If a user profile does not exist, it is created upon successful confirmation. For multiple keywords, use comma-separated values. Learn more on the SMS Double Opt-in.

    • Double Opt-In Message: enter the custom response that is automatically sent in response to the double opt-in confirmation.

    • Inbound Number: add your unique inbound number. This allows you to use the same API credentials across different sandboxes, each with its own inbound number.

  3. Click Submit when you finished the configuration of your API credentials.

After creating and configuring your API credential, you now need to create a channel surface for SMS messages. Learn more

Sinch MMS API credentials sinch-mms

IMPORTANT
Along with MMS setup, you also need to create Sinch API credentials specifically for tracking inbound messages and managing consent requests.

To configure Sinch MMS to send MMS with Journey Optimizer, follow these steps:

  1. In the left rail, browse to Administration > Channels and select the API Credentials menu. Click the Create new API credentials button.

  2. Configure your MMS API credentials, as detailed below:

    • SMS vendor: Sinch MMS.

    • Name: choose a name for your API Credential.

    • Project ID, App ID and API Token: follow the steps below to gather your MMS API credentials.

      • For Project ID and App ID: Access the Conversation API Overview page of your Sinch project on your Sinch Dashboard.
      • For API Token: Obtain the Access keys for your Sinch Project and generate a Base64 API Token out of your Sinch Project Access keys.

    • Service Plan ID and SMS API Token: your Service Plan ID and SMS API Token are located on the SMS tab of the APIs page.

  3. Click Submit when you finished the configuration of your API credentials.

After creating and configuring your API credential, you now need to create a channel surface for MMS messages. Learn more

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