Troubleshooting section-overview
When a customer journey does not behave as expected, identifying the root cause can be challenging. To help you resolve issues efficiently, you can find below troubleshooting resources by the most common problem areas. Whether you see journey failures, execution inconsistencies, or action-level problems, each section provides targeted guidance to investigate and resolve them.
Troubleshooting
Troubleshoot Errors Before Testing or Publishing Your Journey
Identify and resolve journey-wide errors, activity issues, and set fallback actions to ensure smooth testing and publishing.
Troubleshooting Live Journey Execution in Adobe Journey Optimizer
Diagnose issues with event validation, profile entry, journey navigation, and message delivery during live execution.
Troubleshoot Inbound Actions in Adobe Journey Optimizer Journeys
Debug inbound action issues such as missing content or continued delivery after profile exit using detailed step-by-step guides.
Troubleshooting Custom Actions in Adobe Journey Optimizer
Validate and debug custom actions using the ‘Send test request’ feature to ensure API calls and authentication settings are correct.
Additional Resources
Additionally, check out this Adobe Community blog post detailing common error codes and how to resolve them effectively.