Troubleshooting section-overview

When a customer journey does not behave as expected, identifying the root cause can be challenging. To help you resolve issues efficiently, you can find below troubleshooting resources by the most common problem areas. Whether you see journey failures, execution inconsistencies, or action-level problems, each section provides targeted guidance to investigate and resolve them.

Troubleshooting

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Troubleshoot Errors Before Testing or Publishing Your Journey

Identify and resolve journey-wide errors, activity issues, and set fallback actions to ensure smooth testing and publishing.

Resolve journey errors

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Troubleshooting Live Journey Execution in Adobe Journey Optimizer

Diagnose issues with event validation, profile entry, journey navigation, and message delivery during live execution.

Fix live journey issues

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Troubleshoot Inbound Actions in Adobe Journey Optimizer Journeys

Debug inbound action issues such as missing content or continued delivery after profile exit using detailed step-by-step guides.

Debug inbound actions

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Troubleshooting Custom Actions in Adobe Journey Optimizer

Validate and debug custom actions using the ‘Send test request’ feature to ensure API calls and authentication settings are correct.

Validate custom actions

Additional Resources

Additionally, check out this Adobe Community blog post detailing common error codes and how to resolve them effectively.

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