On this page: Get started with Adobe Experience Manager Content Fragments and understand how their author and publish lifecycle determines which fragments are available in Journey Optimizer.
By integrating Adobe Experience Manager as a Cloud Service and Adobe Experience Manager Managed Service with Adobe Journey Optimizer, you can use AEM Content Fragments in journeys and campaigns. For Adobe Experience Manager Managed Service, integration supports Author and Publish tiers on AEM Long Term Support (LTS) SP2; real-time updates from Adobe Experience Manager are not available in this release. Contact your Adobe Managed Services representative for instance setup, then configure Adobe Experience Manager repository access to add your Managed Services repository.
To learn more about AEM Content Fragments, refer to Working with Content Fragments in the Experience Manager documentation.
Content Fragment lifecycle
Content Fragments follow different lifecycle stages depending on the Adobe Experience Manager tier in which they exist. Learn more in Adobe Experience Manager documentation
Content is created and managed on the Author tier, where fragments can have statuses such as New, Draft, Published, Modified, or Unpublished. These statuses apply only on the Author tier and support content creation and review.
When a Content Fragment is published, a copy is created on the Publish tier and exposed through a public, unauthenticated endpoint. For Adobe Experience Manager as a Cloud Service, Journey Optimizer supports integration with both the Author tier and the Publish tier.
As a result, Journey Optimizer surfaces only Published or Modified Content Fragments and always uses the latest published version. Any changes made after publication are not reflected in Journey Optimizer until the Content Fragment is republished.
This section contains structured knowledge intended to support interpretation, retrieval, and question answering related to this topic.
For complete understanding, this information should be combined with the documentation on this page. Neither source is intended to stand alone; the page describes the feature, while this section provides additional context that helps disambiguate terminology, intent, applicability, and constraints.
- TL;DR: This page introduces Adobe Experience Manager Content Fragments in Journey Optimizer and explains how their author and publish lifecycle determines which fragments are available for journeys and campaigns.
Intents:
- Understand how Adobe Experience Manager Content Fragments become available in journeys and campaigns
- Learn the Content Fragment lifecycle across the Author and Publish tiers
- Identify which Content Fragment statuses Journey Optimizer surfaces
- Understand support for Adobe Experience Manager Managed Service and as a Cloud Service
Glossary:
- Content Fragment: Adobe Experience Manager content used in Journey Optimizer journeys and campaigns (product-specific)
- Author tier: The tier where content is created and managed, where fragments can have statuses such as New, Draft, Published, Modified, or Unpublished (product-specific)
- Publish tier: The tier where a copy of a published Content Fragment is created and exposed through a public, unauthenticated endpoint (product-specific)
Guardrails:
- For Adobe Experience Manager Managed Service, integration supports Author and Publish tiers on AEM Long Term Support (LTS) SP2; real-time updates from Adobe Experience Manager are not available in this release.
- For Healthcare customers, the integration is enabled only upon licensing the Journey Optimizer Healthcare Shield and Adobe Experience Manager Enhanced Security add-on offerings.
- Journey Optimizer surfaces only Published or Modified Content Fragments and always uses the latest published version.
- Changes made after publication are not reflected in Journey Optimizer until the Content Fragment is republished.
- The New, Draft, Published, Modified, and Unpublished statuses apply only on the Author tier.
Terminology:
- Canonical name: Adobe Experience Manager Content Fragment — Acronym: AEM Content Fragment — variants: Content Fragment, AEM CF
- Synonyms: “as a Cloud Service” = “Adobe Experience Manager as a Cloud Service”
- Do not confuse: “Author tier” (content creation and review, statuses New/Draft/Published/Modified/Unpublished) ≠ “Publish tier” (public, unauthenticated endpoint copy)
FAQ:
- Q: Which Content Fragments appear in Journey Optimizer? — Only Published or Modified Content Fragments, and Journey Optimizer always uses the latest published version.
- Q: Are edits made after publication reflected automatically? — No; changes made after publication are not reflected in Journey Optimizer until the Content Fragment is republished.
- Q: What does Managed Service integration support? — Author and Publish tiers on AEM Long Term Support (LTS) SP2; real-time updates are not available in this release.
- Q: What statuses can a fragment have on the Author tier? — New, Draft, Published, Modified, or Unpublished; these statuses apply only on the Author tier.