Set up the WhatsApp channel

This tutorial walks you through setting up the WhatsApp channel in Adobe Journey Optimizer to enable real-time business messaging.

What you will learn:

  • Add and configure WhatsApp API credentials and business account details.
  • Set up webhooks for inbound message handling, including opt-in/opt-out keywords.
  • Create a channel configuration to finalize your WhatsApp setup.

Perfect for marketers and developers looking to activate WhatsApp messaging within their customer journeys.

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