Journey re-entry
When you enable re-entry for a journey, you can control when and how often an account or person can re-enter the same journey. Use the re-entry settings to set criteria, limits, and wait times so that accounts or people requalify for the journey in a controlled way.
An account or person can requalify for a journey when the following items are true:
- The account or person is within the number of allowed re-entries for the journey.
- The account or person has met the wait time threshold (the minimum time to wait before requalifying).
- The account or person is not currently in the journey.
Enable re-entry for a journey
You can enable re-entry and change re-entry settings when the journey is in a Draft status.
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Open the draft account journey.
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Click the More… menu at the top right and choose Re-entry.
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In the Journey re-entry dialog, toggle the Enable re-entry option.
When the feature is enabled, the options for timing, delay, and limits are displayed.
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For Re-entry timing, choose how the wait is calculated:
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Wait from end of journey - The wait period starts when the account exits or completes the journey. For example, “30 days after the account completes the journey, it can re-enter.”
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Wait from start of journey - The wait period is based on when the account first entered the journey. For example, “30 days from when the account started the journey, it can re-enter.”
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Set the Re-entry delay, which is the wait duration in hours or days.
This setting determines how long an account must wait after exiting or starting the journey before it can re-enter.
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To define the maximum times an account is allowed to enter the journey, set the Entry limit.
When an account reaches the limit, it no longer qualifies for entry until the limit is reset or the journey is republished with a new limit.
This limit applies per account for that journey.
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Click Save.
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Open the draft person journey.
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Click the More… menu at the top right and choose Re-entry settings.
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In the Journey re-entry dialog, toggle the Enable re-entry option.
When the feature is enabled, the options for timing, delay, and limits are displayed.
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For Re-entry timing, choose how the wait is calculated:
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Wait from end of journey - The wait period starts when the person exits or completes the journey. For example, “30 days after the person completes the journey, they can re-enter.”
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Wait from start of journey - The wait period is based on when the person first entered the journey. For example, “30 days from when the person started the journey, they can re-enter.”
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Set the Re-entry delay, which is the wait duration in hours or days.
This setting determines how long a person must wait after exiting or starting the journey before they can re-enter.
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To define the maximum times a person is allowed to enter the journey, set the Entry limit.
When a person reaches the limit, they no longer qualify for entry until the limit is reset or the journey is republished with a new limit.
This limit applies per person for that journey.
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Click Save.
Progression and activity
For a published account or person journey, the journey canvas displays progression for the journey nodes. Each node displays the number of accounts or people to reach that node and, for live journeys, the number currently at that node. Each time an account or person re-enters a journey, it counts as a distinct entry.