Journeys Overview dashboard
The Overview dashboard for account or person journeys provides a comprehensive snapshot of your active journeys. Circle and bar charts categorize and quantify completions and engagement activities so you can evaluate the effectiveness of email and SMS channels through key delivery and engagement metrics. For a cross-journey view of email-specific delivery and engagement data, see the Email performance report.
This overview is available for published journeys, and it takes approximately four hours for data to start populating the charts and tables.
On the left navigation, expand Journey Management and click Account journeys. Select the Overview tab if it is not displayed by default.
[Beta]{class="badge informative" title="Available as a beta feature"}
On the left navigation, expand Journey Management and click Person journeys. Select the Overview tab if it is not displayed by default.
Journey completion rate distribution journey-completion-rate-distribution
This chart illustrates the distribution of journeys based on their completion rate, and is categorized into four distinct score bands. The central figure represents the total number of journeys, and provides a quick snapshot of overall progress. The segmented colors indicate the proportion of journeys within each score range, which allows you to assess completion trends at a glance.
To view more detailed information, click the … menu icon at the top right.
Journeys by engagement type journeys-by-engagement-type
This bar chart displays the distribution of journeys based on the engagement type, and helps you identify which engagements were most used across journeys. Each bar represents a specific engagement type, with its length indicating the number of journeys with activities of that type. This visualization provides a clear and immediate understanding of engagement trends within your account or person journeys.
To view more detailed information, click the … menu icon at the top right.
Engage with the data engage-with-the-data
To engage with the data, use the … menu at the top-right of each chart.
Drill through drill-through
For the circle chart, choose Drill through for an in-depth analysis of the data.
You can click the More (…) menu at the top-right and choose View more to view extended data.
View more view-more
Choose View more to view extended data and insights.
The displayed pop-up includes a chart and a table that show the breakdown of the journey data.
To download the data, click Download CSV at the top right of the data table. To return to the Overview dashboard, click Close.