DocumentationJourney Optimizer B2BJourney Optimizer B2B Edition Documentation

SMS configurations

Last update: Fri Nov 08 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Adobe Journey Optimizer B2B Edition sends text messages through SMS service providers (or SMS gateway providers). Before creating your SMS message, configure your service provider from the Administrator settings.

SMS gateway service providers

Adobe Journey Optimizer B2B Edition currently integrates with third-party providers who offer text messaging services independently. Supported providers for text messaging are Sinch, Twilio, and Infobip.

Before you configure an SMS channel in Adobe Journey Optimizer B2B Edition, you must create an account with one of these providers to get your API Token and Service ID. These credentials are required to configure the connection between Adobe Journey Optimizer B2B Edition and the applicable provider.

IMPORTANT
Your use of text messaging services is subject to additional terms and conditions from the applicable provider. As third-party solutions, Sinch, Twilio, and Infobip are available to Adobe Journey Optimizer B2B Edition users through an integration. Adobe does not control, and is not responsible for third-party products. For any issues or requests for assistance related to the text messaging services (SMS), contact your provider.

Verify an existing SMS API configuration

NOTE
The described settings are accessible only to the users with SMS Admin privileges.

  1. On the left navigation, expand the Administrator section and click Channels.

    Access the congfiguration of SMS API credentials {width="800" modal="regular"}

  2. In the navigation panel, select API Credentials.

    The page lists the available API configurations for your instance.

  3. If needed, click the Filter icon ( Show or hide filters icon ) and select options to display the list of configured API credentials by the SMS service provider or creator.

    Click the Filter icon to refine the list of API credentials {width="600" modal="regular"}

Create a new API credentials for an SMS service provider

Sinch

To configure Sinch as your SMS provider with Adobe Journey Optimizer B2B Edition:

  1. On the left navigation, expand the Administrator section and click Configuration.

  2. Click the Create new API credentials at the top-right of the API credentials list.

  3. Configure your SMS API credentials:

    Configure the Sinch SMS API credentials {width="500"}

    • SMS vendor - Choose Sinch as the SMS provider.

    • Name - Enter a name for your API credential.

    • Service ID and API Token - Access the APIs page from your Sinch account (you can find your credentials under the SMS tab).

    For more information about finding this information for your Sinch account, see the Sinch developer documentation

  4. Click Submit when the configuration details of your API credentials are complete.

Twilio

To configure Twilio as your SMS provider with Adobe Journey Optimizer B2B Edition:

  1. On the left navigation, expand the Administrator section and click Configuration.

  2. Click the Create new API credentials at the top-right of the API credentials list.

  3. Configure your SMS API credentials:

    Configure the Twilio SMS API credentials {width="500"}

    • SMS vendor - Choose Twilio as the SMS provider.

    • Name - Enter a name for your API credential definition.

    • Account SID and Auth Token - Access the Account Info pane of your Twilio Console Dashboard page to find your credentials.

    For more information about finding this information for your Twilio account, see the Twilio Help Center.

  4. Click Submit at the top-right of the page when the configuration details of your API credentials are complete.

Infobip

To configure Infobip as your SMS provider with Adobe Journey Optimizer B2B Edition:

  1. On the left navigation, expand the Administrator section and click Configuration.

  2. Click the Create new API credentials at the top-right of the API credentials list.

  3. Configure your SMS API credentials:

    Configure the Infobip SMS API credentials {width="500"}

    • SMS vendor - Choose Infobip as the SMS provider.

    • Name - Enter a name for your API credential definition.

    • API base URL and API key - Access your web interface homepage or the API key management page for your Infobip account to find your credentials.

    For more information about finding this information for your Infobip account, see the Infobip documentation.

  4. Click Submit at the top-right of the page when the configuration details of your API credentials are complete.

When you click Submit, the credentials are immediately validated and saved, redirecting you to the API credentials listing page. If the submitted credentials are invalid, the system displays an error message on the listing page. In this case, you can choose to cancel the configuration, or to update it and submit again.

recommendation-more-help
6ef00091-a233-4243-8773-0da8461f7ef0