DocumentationExperience PlatformExperience Data Model (XDM) Guide

Financial services industry data model ERD

Last update: April 2, 2025
  • Topics:
  • Schemas

CREATED FOR:

  • Developer

The following entity relationship diagram (ERD) represents a standardized data model for the banking, financial services, and insurance (BFSI) industry. The ERD is intentionally presented in a de-normalized fashion and with consideration for how data is stored in Adobe Experience Platform.

NOTE
The ERD as described is a recommendation for how you should model your data for this industry use case. To make use of this data model in Experience Platform, you must construct the recommended schemas and their relationships yourself. See the guides on managing schemas and relationships in the UI for more information.

Use the following legend to interpret this ERD:

  • Each entity shown in is based on an underlying Experience Data Model (XDM) class.
  • Fields indented under a parent field represent a child field, or sub-field, that belongs to the parent’s field group.
  • The most important fields for a given entity are highlighted in red.
  • All the properties that could be used to identify individual customers are marked as “identity”, with one of these properties marked as a “primary identity”.
  • Entity relationships are marked as non-dependent, since cookie-based events often cannot determine the person or individual who did the transaction.

An example ERD for a financial industry data model

NOTE
The Experience Event entity includes an “_ID” field, which represents the unique identifier (_id) attribute provided by the XDM ExperienceEvent class. See the reference document on XDM ExperienceEvent for more details on what is expected for this value.

Financial services use cases

The following table outlines the recommended classes and schema field groups for several common financial use cases.

Use case
Recommended classes and field groups
Drive personalization at scale for preferred segments through omnichannel reporting insights and automating journeys to increase enrollment to a preferred rewards program.
  • Product:

    • Product Category
  • XDM ExperienceEvent:

    • Card Actions
    • Quote Request Details
    • Deposit Details
    • Channel Details
    • Balance Transfers
  • XDM Individual Profile:

    • Demographic Details
    • Personal Contact Details
    • Loyalty Details
Optimize cross-channel personalization across online and offline channels.
  • Product:

    • Product Category
  • XDM ExperienceEvent:

    • Channel Details
  • XDM Individual Profile:

    • Demographic Details
    • Personal Contact Details
    • Loyalty Details
Drive new revenue opportunities by using insights gained from cross-channel behavior analysis, identifying patterns of product usage that could lead to new product offers.
  • Policy

  • Product:

    • Product Category
  • XDM ExperienceEvent:

    • Card Actions
    • Support Site Search
    • Deposit Details
    • Channel Details
  • XDM Individual Profile:

    • Demographic Details
    • Personal Contact Details
    • Loyalty Details
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