Adobe Campaign Managed Cloud Services

Adobe Campaign Managed Cloud Services offers a managed platform for designing cross-channel customer experiences, supporting visual campaign orchestration, real-time interaction management, and cross-channel execution. For more details, see the Adobe Campaign v8 documentation.

The Adobe Campaign Managed Cloud Services source connector allows you to ingest delivery and tracking log data from Adobe Campaign v8 into Adobe Experience Platform. This connector operates as a batch source within the Platform.

Prerequisites

Before you can create a source connection to bring your Campaign v8 to Experience Platform, you must first complete the following prerequisites:

View delivery and tracking log data view-delivery-and-tracking-log-data

Log in to your Campaign v8 instance through the Client Console. Under the Explorer tab, select Administration and then select Configuration. Next, select Data schemas and then apply the broadLog filter for name or label. In the list that appears, select the recipient delivery logs source schema with the name broadLogRcp.

Next, select the Data tab.

Right-click/keystroke in the data panel to open the contextual menu. From here, select Configure list…

The list configuration window appears, providing you with an interface where you can add any desired fields to the pre-existing list to view the data in the data panel.

Now you can view your recipient delivery logs, including the configuration fields added in the previous step.

Create a schema create-a-schema

Next, create an XDM ExperienceEvent schema for both delivery logs and tracking logs. You must apply the Campaign Delivery Logs field group to your delivery logs schema and the Campaign Tracking Logs field group to your tracking logs schema. You must also define the externalID field as the primary identity of your schema.

For detailed instructions on how to create a schema, read the guide on creating an XDM schema in the UI.

Create a dataset create-a-dataset

Finally, you must create a dataset for your schemas. For detailed instructions on how to create a dataset, read the guide on creating a dataset in the UI.

Expected latency for Adobe Campaign Managed Cloud Services source latency

End‑to‑end latency from a Campaign event to data availability in Experience Platform is typically 15–30 minutes in standard configurations (including 15‑minute replication, micro‑batch export, and a scheduled Experience Platform dataflow), assuming normal data volumes and no backlog. This is a near‑real‑time process achieved through scheduled micro‑batch synchronization (usually on the order of tens of minutes), but it is not continuous streaming.

Create an Adobe Campaign Managed Cloud Services source connection using the Experience Platform UI

Now that you have accessed your data logs in the Campaign client console, created a schema, and a dataset, you can now proceed to create a source connection to bring your Campaign Managed Services data to Experience Platform.

For detailed instructions on how to bring your Campaign v8 delivery logs and tracking logs data to Experience Platfrom, read the guide on creating a Campaigned Managed Services source connection in the UI.