Reset a sandbox

WARNING
The following is a list of exceptions that can prevent you from resetting the default production sandbox or a user-created production sandbox:
  • A user-created production sandbox that is used for bi-directional segment sharing with Adobe Audience Manager or Audience Core Service can be reset after a warning message.
  • Before initiating a sandbox reset, you will be required to delete your compositions manually to ensure that the associated audience data is cleaned up properly.
  • The sandbox ID will change after the reset is complete.
  • For Journey Optimizer B2B Edition, sandbox reset is not currently supported. Resetting or deleting a sandbox that is mapped to Journey Optimizer B2B Edition may result in permanent loss of data in Journey Optimizer B2B Edition and could require provisioning of a new Journey Optimizer B2B Edition instance.

Delete audience compositions

Audience composition is currently not integrated with the sandbox reset capability, so audiences will need to be deleted manually prior to performing the sandbox reset.

Select Audiences from the Customers section in the left navigation and then select the Compositions tab.

The Audiences dashboard with the Compositions tab selected and highlighted.

Next, select the ellipsis (...) next to the first audience, then select Delete.

The audience menu highlighting the Delete option.

A confirmation of successful deletion is displayed and you are returned to the Compositions tab.

Repeat the above steps with all your compositions. This will delete all audiences from the audience inventory. Once all audiences have been removed, you can continue to reset the sandbox.