Gainsight PX connection gainsight-px
Overview overview
Gainsight PX is a product experience platform that enables product teams to understand how users use their products, collect feedback, and create in-app engagements like product walkthroughs to drive user onboarding and product adoption.
pxsupport@gainsight.com.Use cases use-cases
To help you better understand how and when you should use the Gainsight PX destination, here are sample use cases that Adobe Experience Platform customers can solve by using this destination.
Targeting In-App Engagements targeting-in-app-engagements
A SaaS company wants to engage their customers via an in-application guide constructed on Gainsight PX. An audience to receive this engagement has been built on Adobe Experience Platform. The Gainsight PX destination receives the audience and makes it available within the Gainsight PX environment.
Prerequisites prerequisites
- Contact the Gainsight support team and request the activation of external segment features for your subscription.
- Generate an OAuth Secret value for your PX subscription, using the Generate New Secret button at the bottom of the Company Details page
Supported identities supported-identities
Gainsight PX supports the activation of identities described in the table below. Learn more about identities.
Supported audiences supported-audiences
This section describes which type of audience you can export to this destination.
Export type and frequency export-type-frequency
Refer to the table below for information about the destination export type and frequency.
Connect to the destination connect
To connect to this destination, follow the steps described in the destination configuration tutorial. In the destination configuration workflow, fill in the fields listed in the two sections below.
Authenticate to destination authenticate
To authenticate to the destination, fill in the required fields and select Connect to destination.
- Password: The password used to log in to Gainsight PX
- Client ID: The Gainsight PX subscription ID on the Company Details page
- Client secret: The OAuth secret generated at the bottom of the Company Details page in the Gainsight PX UI.
- Username: The email used to log in to the Gainsight PX UI
Fill in destination details destination-details
To configure details for the destination, fill in the required and optional fields below. An asterisk next to a field in the UI indicates that the field is required.
- Name: A name by which you will recognize this destination in the future.
- Description: A description that will help you identify this destination in the future.
When you are finished providing details for your destination connection, select Next.
Activate segments to this destination activate
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To activate data, you need the Manage Destinations, Activate Destinations, View Profiles, and View Segments access control permissions. Read the access control overview or contact your product administrator to obtain the required permissions.
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To export identities, you need the View Identity Graph access control permission.
Read Activate profiles and segments to streaming segment export destinations for instructions on activating audience segments to this destination.
Map identities map
This destination supports the mapping of profile attributes and identity namespaces. The target mapping must always be the IDENTIFY_ID identity namespace.
See the examples below to better understand how to configure mapping.
Map a profile attribute map-profile-attribute
In the example shown below, the source field is an XDM profile attribute which gets mapped to the IDENTIFY_ID target namespace.
Map an identity namespace map-identity-namespace
In the example shown below, the source field is an identity namespace (ECID) which gets mapped to the IDENTIFY_ID target namespace.
Exported data / Validate data export exported-data
Segmentation data is streamed from the Experience Platform to Gainsight PX.
Segment metadata is visible in the Segments screen within the Gainsight PX UI.
Segment membership information is visible on the Segments tab of the Audience Explorer screen of the Gainsight PX UI.
Data usage and governance data-usage-governance
All Adobe Experience Platform destinations are compliant with data usage policies when handling your data. For detailed information on how Adobe Experience Platform enforces data governance, read the Data Governance overview.