Gainsight PX connection gainsight-px

Overview overview

Gainsight PX is a product experience platform that enables product teams to understand how users use their products, collect feedback, and create in-app engagements like product walkthroughs to drive user onboarding and product adoption.

The destination connector and documentation page are created and maintained by the Gainsight PX team. For any inquiries or update requests, contact them directly at

Use cases use-cases

To help you better understand how and when you should use the Gainsight PX destination, here are sample use cases that Adobe Experience Platform customers can solve by using this destination.

Targeting In-App Engagements targeting-in-app-engagements

A SaaS company wants to engage their customers via an in-application guide constructed on Gainsight PX. An audience to receive this engagement has been built on Adobe Experience Platform. The Gainsight PX destination receives the audience and makes it available within the Gainsight PX environment.

Prerequisites prerequisites

  • Contact the Gainsight support team and request the activation of external segment features for your subscription.
  • Generate an OAuth Secret value for your PX subscription, using the Generate New Secret button at the bottom of the Company Details page
    Company Details screen in Gainsight PX showing the Generate New Secret button

Supported identities supported-identities

Gainsight PX supports the activation of identities described in the table below. Learn more about identities.

Target Identity
Common user identifier that uniquely identifies a user in Gainsight PX and Adobe Experience Platform

Supported audiences supported-audiences

This section describes which type of audience you can export to this destination.

Audience origin
Segmentation Service
Audiences generated through the Experience Platform Segmentation Service.
Custom uploads
Audiences imported into Experience Platform from CSV files.

Export type and frequency export-type-frequency

Refer to the table below for information about the destination export type and frequency.

Export type
Segment export
You are exporting all members of an audience with the identifiers (name, phone number, or others) used in the Gainsight PX destination.
Export frequency
Streaming destinations are “always on” API-based connections. When a profile is updated in Experience Platform based on audience evaluation, the connector sends the update downstream to the destination platform. Read more about streaming destinations.

Connect to the destination connect

To connect to the destination, you need the Manage Destinations access control permission. Read the access control overview or contact your product administrator to obtain the required permissions.

To connect to this destination, follow the steps described in the destination configuration tutorial. In the destination configuration workflow, fill in the fields listed in the two sections below.

Authenticate to destination authenticate

To authenticate to the destination, fill in the required fields and select Connect to destination.

Authentication screenshot

Fill in destination details destination-details

To configure details for the destination, fill in the required and optional fields below. An asterisk next to a field in the UI indicates that the field is required.

Destination details screen in the Experience Platform user interface showing how to fill in the Name and Description fields

  • Name: A name by which you will recognize this destination in the future.
  • Description: A description that will help you identify this destination in the future.

When you are finished providing details for your destination connection, select Next.

Activate segments to this destination activate


Read Activate profiles and segments to streaming segment export destinations for instructions on activating audience segments to this destination.

Map identities map

This destination supports the mapping of profile attributes and identity namespaces. The target mapping must always be the IDENTIFY_ID identity namespace.

See the examples below to better understand how to configure mapping.

Map a profile attribute map-profile-attribute

In the example shown below, the source field is an XDM profile attribute which gets mapped to the IDENTIFY_ID target namespace.

Identity Namespace example mapping screen showing how to select the source and target values

Map an identity namespace map-identity-namespace

In the example shown below, the source field is an identity namespace (ECID) which gets mapped to the IDENTIFY_ID target namespace.

Attribute example mapping screen showing how to select the source and target values

Exported data / Validate data export exported-data

Segmentation data is streamed from the Experience Platform to Gainsight PX.

Segment metadata is visible in the Segments screen within the Gainsight PX UI.

Segment list screen in Gainsight PX showing external segments.

Segment membership information is visible on the Segments tab of the Audience Explorer screen of the Gainsight PX UI.

Audience Explorer screen in Gainsight PX showing associated segments for a user.

Data usage and governance data-usage-governance

All Adobe Experience Platform destinations are compliant with data usage policies when handling your data. For detailed information on how Adobe Experience Platform enforces data governance, read the Data Governance overview.