Activate your New Relic One sub-account
For a newly created program, a New Relic One sub-account is created for you. However, you must activate it for it to ingest data. This activation is not automatic. Follow these steps to activate your sub-account.
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Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate organization.
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On the My Programs console, click the program for which you want to manage your New Relic One users.
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At the bottom of the Environments card on the program overview page, click
- You can also access the Manage users option. At the top of the Environments screen of your program, click
- You can also access the Manage users option. At the top of the Environments screen of your program, click
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Run a pipeline for the same environment to successful completion to complete the sub-account activation.
When the sub-account is deactivated, there is no data ingestion.
Manage New Relic One users
Follow these steps to define the users of your New Relic One sub-account associated with your AEM as a Cloud Service Program.
NOTE-
Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate organization.
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Click the program for which you want to manage your New Relic One users.
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At the bottom of the Environments card on the program overview page, click
- You can also access the Manage users option. At the top of the Environments screen of your program, click
- You can also access the Manage users option. At the top of the Environments screen of your program, click
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In the Manage New Relic users dialog box, enter the first and last name of the user you want to add, and click the Add button. Repeat this step for all users that you want to add.
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To remove a New Relic One users, click the delete button at the right end of the row representing the user.
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Click Save to create the users.
Once the users are defined, New Relic sends a confirmation email to each user to whom you granted access, so the user can complete the setup process and sign in.
NOTEActivate your New Relic One user account
Once a New Relic One user account is created as described in the preview section Manage New Relic One Users, New Relic sends those users a confirmation email to the provided address. To use those accounts, users must first activate their accounts with New Relic by resetting their passwords.
To activate your New Relic One user account:
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Click the link provided in the email from New Relic.
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On the New Relic sign in page, click Forgot your password?
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Enter the email address where you received the confirmation email, and select Send my reset link.
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New Relic sends you an email containing a link to confirm the account.
If you do not receive a confirmation email from New Relic, see the troubleshooting section.
Access New Relic One
Once you have activated your New Relic account, you can access New Relic One by way of Cloud Manager or directly.
To access New Relic One by way of Cloud Manager:
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Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate organization.
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Click the program for which you want to access New Relic One.
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At the bottom of the Environments card on the program overview page, click
- You can also access New Relic. At the top of the Environments screen of your program, click
- You can also access New Relic. At the top of the Environments screen of your program, click
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In the new browser tab that opens, sign in to New Relic One.
To access New Relic One directly:
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Navigate to New Relic’s login page at
https://login.newrelic.com/login -
Sign in to New Relic One.
Verify your email
If you are asked to verify your email during login to New Relic One, it means that your email is associated with multiple accounts. You can choose which account to access.
If you do not verify your email address, New Relic attempts to log you in with the most recently created user record associated with your email address. To avoid verifying your email during each login, click the Remember Me checkbox in the login screen.
For more help, open a support ticket by way of the AEM Support Portal.
Troubleshoot New Relic One user access
If you were added as a New Relic One user, as described in Manage New Relic One Users, and cannot locate the original account confirmation email, you can do the following troubleshooting steps.
To troubleshoot New Relic One user access:
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Navigate to New Relic’s login page at
login.newrelic.com/login. -
Click Forgot your password?.
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Enter the email address that was used to create your account, and select Send my reset link.
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New Relic sends you an email containing a link to confirm the account.
If you complete the sign-up process and are unable to log in to your account due to email or password error messages, log a support ticket by way of the Admin Console.
If you do not receive an email from New Relic, do the following:
- Check your spam filters.
- If applicable, add New Relic to your email allowlist.
- If neither suggestion helps, provide feedback on the support ticket.