SLA Reports
Learn how to see the performance of your production AEM environment relative to the contracted SLA (Service Level Agreement).
View an SLA report
SLA report data tracks performance metrics for two production tiers: Author Tier and Publish Tier.
The line graph of a selected year includes data points for each month from January to December. The following metrics are tracked.
| Metric tracked | Line color | Description |
|---|---|---|
| Author Tier Actual | Light green | The measured uptime of the production Author Tier factoring incidents caused by Adobe or Adobe’s vendors. |
| Author Tier Contract | Dark blue | The SLA defined in your contract with Adobe for the Author Tier. |
| Publish Tier Actual | Orange | The measured uptime of the production Publish Tier, factoring incidents caused by Adobe or Adobe’s vendors. |
| Publish Tier Contract | Red | The SLA defined in your contract with Adobe for the Publish Tier. |
To view an SLA report:
-
Log into Cloud Manager at my.cloudmanager.adobe.com and select the appropriate organization.
-
On the My Programs console, select the program.
-
From the Program Overview page, in the left side menu, click Reports.
-
Click SLA Reports.
-
Click the year desired to see a line graph of SLA data.
-
(Optional) Do any of the following:
- Roll your cursor over a data point in the line graph to show the specific values for that point.
- Below the line graph’s year, click the Download icon to save a PNG image file of the line graph.
- Click a metric name to see just that metric’s data. Or, press
Shifton the keyboard while selecting or deselecting one or more metric names.
