Adobe Experience Manager 6.5 Latest Service Pack Release Notes

Last update: November 11, 2024

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Release information

ProductAdobe Experience Manager 6.5
Version6.5.21.0
TypeService Pack release
DateThursday, June 06, 2024
Download URLSoftware Distribution

What is included in Experience Manager 6.5.21.0

Experience Manager 6.5.21.0 includes new features, key customer-requested enhancements, and bug fixes. It also includes performance, stability, and security improvements released since the initial availability of 6.5 in April 2019. Install this Service Pack on Experience Manager 6.5.

Key features and enhancements

Forms

Some of the key features and enhancements in this release include the following:

  • Support for Oauth Credentials: A new and easier to use credential for server-to-server authentication, replacing the existing Service Account (JWT) credential. (NPR-41994)

  • Rule Editor enhancements in AEM Forms:

    • Support for implementing nested conditions with When-then-else functionality.
    • Validate or reset panels and forms, including fields.
    • Support for modern JavaScript features such as let and arrow functions (ES10 support) within the Custom Functions.

  • AutoTag API for PDF Accessibility: AEM Forms on OSGi now support the new AutoTag API to enhance PDF for accessibility standards by adding tags: paragraphs, and lists. It makes PDFs more accessible for users with assistive technology.

  • 16-bit PNG support: PDF Generator’s ImageToPdf service now supports conversion of PNGs with 16-bit color depth.

  • Apply artifacts to individual text blocks in XDPs: Forms Designer now lets users configure settings on individual text blocks in XDP files. This ability lets you control the elements that are treated as artifacts in the resulting PDFs. These elements, such as headers and footers, are made accessible for assistive technologies. The key features include marking text blocks as artifacts, and embedding these settings in the XDP metadata. The Forms Output service applies these settings during PDF generation, ensuring proper PDF / UA tagging.

  • AEM Forms Designer is certified with GB18030:2022 standard: With the GB18030:2022 certification, now Forms Designer supports the Chinese Unicode character set that lets you input Chinese characters into all editable fields and dialog boxes.

  • Support for WebToPDF route in JEE Server using the PDF Generator service now supports the WebToPDF route for converting HTML files to PDF documents on JEE, in addition to the existing Webkit and WebCapture (Windows only) routes. While the WebToPDF route is already available on OSGi and extended to JEE. Now, on both JEE and OSGi platforms, the PDF Generator service supports the following routes across different operating systems:

    • Windows: Webkit, WebCapture, WebToPDF
    • Linux®: Webkit, WebToPDF

Assets

Enhancements

The following is the list of enhancements included in this release:

  • The IPTC tab now supports Alt Text and Extended Description text fields. (ASSETS-34918)

Accessibility fixes

The following is the list of accessibility fixes included in this release:

  • If the processing status of an asset is Failed or Metadata Failed, the captions and audio tracks UI does not work appropriately. (ASSETS-37281)
  • When you save an asset metadata and try to edit it, the language name does not display. (ASSETS-37281)

Fixed issues in Service Pack 21

Sites

Accessibility

  • The Saved Searches label is not persistent. The placeholder is being used as the only visual label for a text field. (SITES-3050)

Admin User Interface

  • When you click Sites > Core Core Components > Properties > Permissions tab > Effective Permission, the Effective Permissions dialog box does not open in. (SITES-17378)

Content Fragments

  • Fixed the double inclusion of the form elements. (SITES-21109)
  • When creating a Content Fragment, the Close button sometimes becomes unresponsive, causing the entire page to freeze and necessitating a page refresh to close the Content Fragment. As for the version creation issue, the system is creating a new version of a Content Fragment. This issue occurs even when the user has not made any changes, simply by interacting with the RTE or a text field. (SITES-21187)

Content Fragments - GraphQL API

  • While upgrading Adobe Experience Manager from 6.5.19.0 to 6.5.20.0, the path /libs/cq/graphql/sites/graphiql was getting deleted. (SITES-20098)

Experience Fragments

  • Rollout of Experience Fragments from masters/language to country/language does not update cross-references. (SITES-21172)
  • Templates not only specified in the cq:allowedTemplates, but templates that have allowedPaths configured at the template level, appear as options when creating a new Experience Fragment. (SITES-20855)

MSM - Live Copies

  • Overlaying the Page component to add tabs in page properties. One of them is page configuration and has a property to add an Experience Fragment URL. The link configured in the page properties for the Experience Fragment does not change for any language copies created for that page. The configured link should change with the language copy URL. (SITES-19580)

Page Editor

  • The edit mode applies a gray background inconsistently, which fails to comply with the WCAG (Web Content Accessibility Guidelines) color contrast standards. (SITES-20060)

Assets

  • If an asset is published to Brand Portal, the publishing status remains inconsistent. (ASSETS-36807)
  • Assets are not deleted when you delete them from an instance using an API call. (ASSETS-35131)
  • When you try to import metadata, a question mark (?) replaces the insertion of characters in any language other than English. (ASSETS-35091)
  • When dc:title property is used with data type string, the assets content tree is not working appropriately after the installation of Service Pack 6.5.19. (ASSETS-34684)
  • An error is shown if there is any special character in the name of an asset. (ASSETS-33248)

Dynamic Media

  • In AEM 6.5.18, it does not show all the hotspots added to an asset when you edit the hotspots. However, all the hotspots work in a published asset, but you cannot edit them later if you needed to. (ASSETS-33609)

  • The latest EPS files that get uploaded are not generating thumbnails after reprocessing. (ASSETS-32617)

  • In Tools > Assets > Dynamic Media Publish Setup > Request Attributes tab, the inputs Width(px) and Height(px) look different in Spanish, Italian, and Portuguese. They are not aligned with each other for these locations. (ASSETS-31896)

  • Effective May 01, 2024, Adobe Dynamic Media ended support for the following:

    • SSL (Secure Socket Layer) 2.0

    • SSL 3.0

    • TLS (Transport Layer Security) 1.0 and 1.1

    • The following weak ciphers in TLS 1.2:

      • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
      • TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
      • TLS_RSA_WITH_AES_256_GCM_SHA384
      • TLS_RSA_WITH_AES_256_CBC_SHA256
      • TLS_RSA_WITH_AES_256_CBC_SHA
      • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
      • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
      • TLS_RSA_WITH_AES_128_GCM_SHA256
      • TLS_RSA_WITH_AES_128_CBC_SHA256
      • TLS_RSA_WITH_AES_128_CBC_SHA
      • TLS_RSA_WITH_CAMELLIA_256_CBC_SHA
      • TLS_RSA_WITH_CAMELLIA_128_CBC_SHA
      • TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA
      • TLS_RSA_WITH_SDES_EDE_CBC_SHA

Forms

Adaptive Forms

  • When an Adaptive Form is submitted from an Adobe Experience Manager Publish instance to an Adobe Experience Manager Workflow, the workflow fails to save the attachments. (FORMS-14209)

  • When a user clicks Print to PDF on AEM Forms Service Pack 15 (6.5.15.0) on OSGi, the Client-side validation fails, it is evident by the error messages shown in the Developer Tools Console window. (FORMS-14029)

  • When a user submits a form on AEM 6.5 Forms Service Pack 17 (6.5.17.0), or Service Pack 18 (6.5.18.0), Service Pack 19 (6.5.19.0), the translation of “Thank-You” messages does not function correctly. However, the messages are correctly translated in the dictionary. (FORMS-13846)

  • When a user previews a form having a Date-Picker component, the date-picker field misaligns with the other form fields. (FORMS-13763)

  • When a user on the environment AEM Forms Service Pack 19 (6.5.19.0) calls the API to format numbers, the formatted numbers are not aligned with the respective Locales. As a result, the currency signs are not displayed correctly. The issue persists regardless of the Locale parameter set to “de_DE” or “en_US.” (FORMS-13759)

  • When a user on the environment AEM Forms Service Pack 19 (6.5.19.0) converts 16-bit PNGs to PDFs using Img2Pdf PDFG service, it fails and is unable to “Use Acrobat Image conversion” service. (FORMS-13754)

  • On AEM Forms Service Pack 19 (6.5.19.1), when a user uploads an existing JobOptions file in the Services / PDF Generator / Adobe PDF Settings section of the adminui of AEM forms JEE, the upload fails. It also shows the following error message (FORMS-13597):
    "An error has occurred while processing your request. Please use the breadcrumb links to navigate to another page."

  • When a user migrates from AEM Forms Service Pack 15 (6.5.15.0) to AEM Forms Service Pack (6.5.17.0) or AEM Forms Service Pack (6.5.19.0), the FD key duplicates, which cause the forms not to translate correctly. (FORMS-13461)

  • When a user puts dispatchers in front of the authors supported by the deployment topology on AMS, the Assign Task submission hangs or fails. (FORMS-8010)

  • Accessibility Related Fixes:

    • Icons on the “formsanddocuments” page are now accessible as per the ANDI standard. (FORMS-13094)
    • Users can access the tool bar by way of the keyboard to save or edit content on the edit page, the tool bar is enhanced as per the ANDI standard. (FORMS-13102)
    • “Required or Mandatory” form fields are accessible as per the ANDI standard. (FORMS-13097)

  • When a user tries to view a form on the page load, it fails to render. (FORMS-13594)

  • The date input field component does not function correctly on Microsoft Edge in Internet Explorer compatibility mode. (FORMS-13170)

  • Stalled email Notification with attachment failed to be sent when the fix for additional steps to use email with attachments is performed on the server. (FORMS-14227)

  • On AEM Forms Workspace on Service Pack 18 (6.5.18.0), When a user comments on any uploaded document, it causes the document file to corrupt. (FORMS-13735)

  • On AEM Forms Service Pack 18 (6.5.18.0), or Service Pack 19 (6.5.19.0), or Service Pack 20 (6.5.20.0), when a user tries to search for an Adaptive Form from the side panel, the search fails. (FORMS-14117)

  • When a user edits a form created in German and translated into English, it results in inconsistent language displays between the ‘Preview’ and ‘Edit’ modes. This causes RadioButton and Checkbox components to display in English during ‘Edit’ mode while correctly appearing in German during ‘Preview’ mode. (FORMS-13910)

  • Process purge process tool fails with the error NoClassDefFoundError: org/omg/CORBA/UserException. (FORMS-13751)

  • When a user tries to embed an Adaptive Form (AF) inside a webpage, either external or on AEM Sites, using an embed container, the Adaptive Form guide container introduces an ARIA LABEL. The label has the role=“main” for the embedded form. According to ARIA guidelines, there should only be one role=“main” per page. Therefore, when a user adds another role=“main” for their page’s main content, it is flagged as an accessibility issue. (FORMS-13538)

  • On AEM Forms Service Pack 19 (6.5.19.0), when using the drop-down in an Adaptive Form, the drop-downs with placeholder text retain the value of id="emptyValue". As such, if a form has multiple drop-down components, each has id="emptyValue" that is not correct as per the ARIA guidelines. (FORMS-13370).

  • When a user reloads an Interactive Communication after the data is submitted through XML, a blank space between the text block occurs in the generated PDF. (FORMS-13481)

  • Missing IPH for “Prepare for DSC Deployment step” screen while running ConfigurationManager. (FORMS-10699)

  • When a user adds a new dictionary to translate a form with existing dictionaries, the old translations become invalidated. The following issues arise: (FORMS-13576)

    • Some fields fail to populate the translated data.
    • Some fields are not translated into the new language, even though the data is successfully saved to the dictionary.

Forms Designer

  • When a user adds a new table to an existing form using AEM Forms Designer on the environment AEM Forms Service Pack 19 (6.5.19.0), it crashes. (LC-3921978)

  • When a user renders an Adaptive Form on Linux® environment, an extra space between the field components occurs. (LC-3921957)

  • When a user converts an XTG file to PostScript format using the Output Service, it fails with the error: (AEM_OUT_001_003:Unexpected Exception: PAExecute Failure: XFA_RENDER_FAILURE). (LC-3921720)

    To resolve the issue:
    Check if the data contains special characters like Zero Width Space (0x200b). If yes, then use the flag by adding the tag <behaviorOverride>patch-LC3921720:1</behaviorOverride> in the XCI file as given in custom_xfa.xci file.

  • When using AEM Forms Service Pack 18 (6.5.18.0) within a Linux® environment, XMLFM crashes on CPUs not supporting AVX / AVX2 instruction featuring AMD® processors. (LC-3921718)

  • When a user creates a PDF from XDP using the Forms Output service, the user is not able to configure “settings” on “individual text blocks” in the XDP to control what is “artifacted.” (LC-3921954)

Foundation

Apache Felix

  • Upgrade issue with AEM 6.5 Service Pack 19 (SP19) in which the Application server context-root path is missing for unauthorized requests to Apache Felix following the installation of SP19. Update to Apache Felix Web Management Console 4.9.8. (NPR-41933)

Campaign

  • AEM 6.5 Service Pack 15 is producing continuous error logs with significant entries. The following issues were reported:

    • 404 INFO error for missing resource at path /libs/granite/ui/content/shell/start.html
    • Error log entry for an uncaught SlingException due to NullPointerException at CampaignsDataSourceServlet.java:147

    Error logs should not be filled with frequent and voluminous error entries, and the AEM instance should function without issues related to missing resources or exceptions. (CQ-4357064)

Cloud Services

  • Remove Google Guava from AEM Cloud Services. (CQ-4356436)

Granite

  • You cannot select Delete or Modify without Browse permission in the Configuration browser. (GRANITE-51002)

Integrations

  • Regarding cq-target-integration, need to remove non-test usage of Google Guava. (CQ-4357101)
  • Replacement of Service Account (JSON Web Token or JWT) credentials with OAuth2 Server-to-Server credentials (also known as Service Principals). (NPR-41994)
  • Create Audience request fails with IMS (Identity Management System) configuration. (NPR-41888)
  • When a customer attempts to view the Payload page, the content does not display properly due to a malformed URL; a 404 error is displayed. A missing question mark symbol in the URL, before the query parameters, caused the error. This issue requires the customer to insert the question mark symbol to view the Payload page correctly. (NPR-41957)
  • Remove code and dependency of Adobe Search&Promote from AEM 6.5, which reached end of life on September 2022 as per notice. (NPR-41855)

Localization

  • In the Templates editor, the text string No video available. is not localized. (SITES-13190)
  • String after activating or deactivating a user are not localized in Tools > Security > Users > any_user_name > Activate > OK, and select any_user_name > Deactivate > OK. (NPR-41737)

Oak

  • Performance regression fix - Avoid range queries in like conditions. (OAK-9481)
  • The new Oak version is 1.22.20.

Platform

  • The Unclosed resource resolver error is being experienced for com.day.cq.mailer.impl.DefaultMailService. The MessageGatewayService class, which is out-of-the-box, was being used without a resource resolver. The issue occurred on any page with a form submission button that sends an email using this class. (NPR-41853)
  • In the About Adobe Experience Manager dialog box, the copyright year is still 2023. (CQ-4356349)

Translation

  • An issue with AEM 6.5.19 out-of-the-box translation status not updating as expected for a launch. After importing a translated file into a translation job associated with an AEM launch, the status was supposed to be Approved. Instead, the status became Ready for Review, which is not the expected behavior. (NPR-41756)
  • When creating multiple configurations and going to the Translation Cloud Services configurations, not all elements are displayed in the UI. Only the first 40 elements / folder are displayed; lazy loading is triggered but not adding more content. (NPR-41829)
  • Garbled characters occur if there is Japanese on the Permissions page in the Touch user interface. (NPR-41794)
  • AEM 6.5.14 and 6.5.9 do not send an emoji for translation. (CQ-4357000)

User interface

  • In Tools > Security > Users > <user_name> > Profiles, in the Edit User Settings dialog box, clicking Cancel does not exit the dialog box. (NPR-41793)
  • The Granite pathfield component at /libs/granite/ui/components/coral/foundation/form/pathfield fails to enable the Select button when an asset is selected. After the path field is popped up, and the user selects the asset checkbox, the Select button is not enabled; it does not change from gray to blue. (NPR-41970)
  • An issue exists with the Content Fragment Model (CFM) reference field within AEM. Despite the CFM reference field being set as mandatory, the system allows users to click Save to save content with non-CFM values in certain scenarios. The Save button should be dimmed (unavailable). (NPR-41894)
  • The standard Coral user interface dialog boxes that use the successresponse action must trigger a Success Response after the action. But in AEM 6.5 Service Pack 19, the reload action is not invoked and no message is displayed. (NPR-41797)
  • AEM Notifications links are not working in AEM 6.5 Service Pack 18. When upgrading to Service Pack 18, the AEM Notifications links are not working when selecting the messages by way of the notifications button. (NPR-41792)

Workflow

  • In AEM 6.5.18, repeated errors in removing from user metadata cache during purge. (NPR-41762)

Install Experience Manager 6.5.21.0

  • Experience Manager 6.5.21.0 requires Experience Manager 6.5. See upgrade documentation for detailed instructions.
  • The Service Pack download is available on Adobe Software Distribution.
  • On a deployment with MongoDB and multiple instances, install Experience Manager 6.5.21.0 on one of the Author instances using the Package Manager.
IMPORTANT
Adobe does not recommend that you remove or uninstall the Experience Manager 6.5.21.0 package. As such, before you install the pack, you should create a backup of the crx-repository in case you must roll it back.

Install the Service Pack on Experience Manager 6.5

  1. Restart the instance before installation if the instance is in update mode (when the instance was updated from an earlier version). Adobe recommends a restart if the current uptime for an instance is high.

  2. Before installing, take a snapshot or a fresh backup of your Experience Manager instance.

  3. Download the Service Sack from Software Distribution.

  4. Open Package Manager, then select Upload Package to upload the package. To know more, see Package Manager.

  5. Select the package, then select Install.

  6. To update the S3 connector, stop the instance after installation of the Service Pack, replace the existing connector with a new binary file provided in the install folder, and restart the instance. See Amazon S3 Data Store.

NOTE
Dialog on Package Manager UI sometimes exits during the installation of the Service Pack. Adobe recommends that you wait for error logs to stabilize before accessing the deployment. Wait for the specific logs related to the uninstall of the updater bundle before being assured that the installation is successful. Typically, this issue occurs in the Safari browser but can intermittently occur in any browser.

Automatic installation

There are two different methods that you can use to install Experience Manager 6.5.21.0.

  • Place the package into ../crx-quickstart/install folder when the server is available online. The package is automatically installed.
  • Use the HTTP API from Package Manager. Use cmd=install&recursive=true so that the nested packages are installed.
NOTE
Experience Manager 6.5.21.0 does not support Bootstrap installation.

Validate the installation

To know the platforms that are certified to work with this release, see the technical requirements.

  1. The product information page (/system/console/productinfo) displays the updated version string Adobe Experience Manager (6.5.21.0) under Installed Products.

  2. All OSGi bundles are either ACTIVE or FRAGMENT in the OSGi Console (Use Web Console: /system/console/bundles).

  3. The OSGi bundle org.apache.jackrabbit.oak-core is version 1.22.20 or later (Use Web Console: /system/console/bundles).