Troubleshooting Integration Issues troubleshooting-integration-issues

General Troubleshooting Tips general-troubleshooting-tips

Ensure there are no JavaScript errors ensure-there-are-no-javascript-errors

Check if the browser’s JavaScript console displays any errors. Unhandled errors could prevent the subsequent code from being executed properly. In case there are errors, check what script is causing the error and in what area. The path to the script might give an indication to what functionality the script belongs to.

Logging on component level logging-on-component-level

In some cases, it might be helpful to add additional statements on component level. Since the component is rendered, you can add a temporary markup to show variable values which might help you indentify potential problems. For example:

<%
log.info("myVariable={}", myVariable);
%>

<!--
<%= myJspVariable %>
-->

<!--
${ myHtlVariable }
-->

For additional details about logging, see the Logging and Working with Audit Records and Log Files pages.

Analytics Integration Issues analytics-integration-issues

The Report Importer causes high CPU/Memory usage the-report-importer-causes-high-cpu-memory-usage

The Report Importer causes high CPU/Memory usage or causes OutOfMemoryError exceptions.

Solution solution

To fix this issue you can try the following:

For additional details about creating custom data importer services in AEM, read the following article https://helpx.adobe.com/experience-manager/using/polling.html.

Shutdown takes a long time due to the PollingImporter shutdown-takes-a-long-time-due-to-the-pollingimporter

Analytics has been designed with an inheritance mechanism in mind. Usually, you enable Analytics for a site by adding a reference to an Analytics configuration within the page properties Cloud Services tab. The configuration is then inherited to all sub-pages automatically without the need to reference it again unless a page requires a different configuration. Adding a reference to a site also automatically creates several nodes (12 for AEM 6.3 and earlier or 6 for AEM 6.4) of the type cq;PollConfig which instantiates PollingImporters used to import Analytics data into AEM. As a result:

Solution solution-1

Firstly, analyzing the error.log might give you some insight about the amount of active or registered PollingImporters. For example:

# Count PollingImporter entries

>[!CAUTION]
>
>AEM 6.4 has reached the end of extended support and this documentation is no longer updated. For further details, see our [technical support periods](https://helpx.adobe.com/support/programs/eol-matrix.html). Find the supported versions [here](https://experienceleague.adobe.com/docs/?lang=en).
$ sed -n "s/.*(aem-analytics-integration-.*).*target=\(.*\),interval.*/\1/p" error.log | wc -l
86415
# Count PollingImporter entries for last30days

>[!CAUTION]
>
>AEM 6.4 has reached the end of extended support and this documentation is no longer updated. For further details, see our [technical support periods](https://helpx.adobe.com/support/programs/eol-matrix.html). Find the supported versions [here](https://experienceleague.adobe.com/docs/?lang=en).
$ sed -n "s/.*(aem-analytics-integration-last30Days).*target=\(.*\),interval.*/\1/p" error.log | wc -l
14531
# Count unique paths of PollingImporter registrations

>[!CAUTION]
>
>AEM 6.4 has reached the end of extended support and this documentation is no longer updated. For further details, see our [technical support periods](https://helpx.adobe.com/support/programs/eol-matrix.html). Find the supported versions [here](https://experienceleague.adobe.com/docs/?lang=en).
sed -n "s/.*(aem-analytics-integration-.*).*target=\(.*\)\/jcr:content.*/\1/p" error.log | sort | uniq -c
28115

Secondly, make sure that only top pages (high up in the hierarchy) have an Analytics configuration referenced.

For additional details about creating custom data importer services in AEM, read the following article https://helpx.adobe.com/experience-manager/using/polling.html.

DTM(Legacy) Issues dtm-legacy-issues

The DTM script tag is not rendered in the page source the-dtm-script-tag-is-not-rendered-in-the-page-source

The DTM script tag is not properly included in the page even though the configuration has been referenced in the page properties Cloud Services tab.

Solution solution-2

To fix the issue, you can try the following:

For more information about managing ACLs, read the User Administration and Security page.

Target Integration Issues target-integration-issues

Targeted content not visible in Preview mode when using custom page components targeted-content-not-visible-in-preview-mode-when-using-custom-page-components

This issue happens because custom page components do not include the correct JSP or client libraries that handle the Target DTM integrations.

Solution solution-3

You can try the following solutions:

<%@include file="/libs/cq/cloudserviceconfigs/components/servicelibs/servicelibs.jsp" %>
<sly data-sly-resource="${'contexthub' @ resourceType='granite/contexthub/components/contexthub'}"/>

<!-- DO NOT MANUALLY INCLUDE SPECIFIC CLOUD SERVICE HEADLIBS LIKE THIS -->
<meta data-sly-include="/libs/cq/dtm/components/dynamictagmanagement/headlibs.jsp" data-sly-unwrap/>

The servicelibs.jsp adds the required analytics JavaScript objects and loads the cloud service libraries associated with the web site. For Target service, the libraries are loaded via the /libs/cq/analytics/components/testandtarget/headlibs.jsp

The set of libraries that are loaded depend on the type of target client library ( mbox.js or at.js) used on the Target configuration.

When using DTM to deliver mbox.js or at.js make sure the libraries are loaded before the content is rendered. Using Tag Management Systems that load these libraries asynchronously could cause issues in executing the target specific JavaScript code.

For additional information, read the Developing for Targeted Content page.

The error “Missing Report Suite ID in AppMeasurement initialization” is displayed in the browser console the-error-missing-report-suite-id-in-appmeasurement-initialization-is-displayed-in-the-browser-console

This issue may appear when Adobe Analytics is implemented on the website by using DTM and uses Custom Code. The cause is using the s = new AppMeasurement() to instantiate the s object.

Solution solution-4

Use s_gi instead of the new AppMeasurement instantiation method. For example:

var s_account="INSERT-RSID-HERE"
var s=s_gi(s_account)

A default offer is randomly displayed instead of the correct offer a-default-offer-is-randomly-displayed-instead-of-the-correct-offer

This issue can have multiple causes:

Solution solution-5

You can try the following solutions:

A default offer is always displayed instead of correct offer when using AT.js 1.3+ a-default-offer-is-always-displayed-instead-of-correct-offer-when-using-at-js

Out of the box AEM 6.2 and 6.3 is not compatible with AT.js version 1.3.0+. With AT.js version 1.3.0 introducing parameter validation for its APIs, adobe.target.applyOffer() requires an “mbox” parameter which is not provided by the atjs-itegration.js code.

Solution solution-6

To solve this issue edit atjs-itegration.js and add the "mbox": mboxName field in the parameter object for adobe.target.applyOffer() as follows:

adobe.target.getOffer({
    "mbox": mboxName,
    "params": params,
    "success": function (response) {
        adobe.target.applyOffer({
            "mbox": mboxName, //<--- ADDED PARAM
            "selector": "#" + mboxName,
            "offer": response
        })
    },

The Goals & Settings page does not show the Reporting Sources section the-goals-settings-page-does-not-show-the-reporting-sources-section

This issue is most likely an A4T Analytics Cloud Configuration provisioning issue.

Solution solution-7

You need to verify that A4T is properly enabled for your Target account by issuing the following verification request to AEM:

http://localhost:4502/etc/cloudservices/testandtarget/<YOUR-CONFIG>/jcr:content.a4t.json

{
    "a4tEnabled": true,
    "sharedsecret": "SECRET",
    "proxyUrl": "/libs/cq/contentinsight/content/proxy.reportingservices.json",
    "active": "true",
    "pageName": "",
    "url": "https://api5.omniture.com/rs/0.5/",
    "username": "USER@DOMAIN"
}

If the response contains the line a4tEnabled:false, contanct Adobe Customer Care to get your account provisioned correctly.

Helpful Target APIs helpful-target-apis

Presented below are two Target APIs that might be useful when troubleshooting Target issues:

https://admin.testandtarget.omniture.com/rest/v1/endpoint/<CLIENTCODE>.json

{"api":"https://admin<N>.testandtarget.omniture.com/admin/rest/v1"}

https://admin<N>.testandtarget.omniture.com/admin/rest/v1/clients/<CLIENT>?email=<EMAIL>&password=<PASSWORD>

Response for N=4, CLIENT-dayintegrationintern
{
    "clientCode": "dayintegrationintern",
    "companyName": "Day Integration - Internal",
    "omnitureCompanyId": "Day Integration Internal",
    "softTraxId": -1,
    "address1": "XYZ",
    "city": "San Francisco",
    "state": "ca",
    "zip": "94107",
    "country": "UNITED STATES",
    "locale": "de_DE",
    "timeZone": "Europe/Berlin",
    "phone": "XX-XX-XXXX",
    "serviceLevel": "Up to 100,000",
    "privileges": [
        "a4t",
        "hosts",
        "TnT-SC-integration",
        "mvt",
        "steps",
        "testing-campaigns",
        "view-snapshot",
        "on-site-editor",
        "optimizing-campaign",
        "third-party-id-support",
        "landing-page-campaigns",
        "segment",
        "rest-create-user",
        "advanced-targeting",
        "mobile-device-targeting",
        "beta",
        "geolocation"
    ]
}