Unable to generate share link for specific collections in AEM Assets
If generating a share link for a collection in Adobe Experience Manager (AEM) Assets fails with the error message Unable to generate link, try again., check the size of the collection and the permissions for its assets. If the issue persists, split large collections into smaller ones.
Description description
Symptoms
When you attempt to generate a share link for specific collections in AEM Assets, a delay occurs followed by the error message Unable to generate link, try again. This issue typically affects certain collections, while sharing individual assets works as expected.
Cause
The problem can be related to the size of the collection or to the permissions for the assets in the collection.
Resolution resolution
Follow these steps to resolve the issue.
- Check the size of the collection experiencing the issue. Collections with a large number of assets are more likely to encounter problems when generating share links.
- Attempt to generate a share link for a smaller collection or for individual assets to determine if the issue is related to collection size.
- Review the permissions for the folders and assets in the affected collection. Ensure that everyone who needs to generate or access the share link has the necessary permissions.
- If the issue persists after verifying collection size and permissions, consider splitting large collections into smaller ones and attempt to generate share links for these smaller collections.
- After making changes, try generating the share link again to verify if the issue is resolved.
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