Troubleshooting share link and collection creation issues in AEM Assets View
If creating share links or adding assets to collections in Adobe Experience Manager (AEM) Assets View results in a spinning circle that never completes, the cause is often environment-specific. Compare the affected environment against a working one and check browser logs to isolate the difference.
Description description
Environment
Adobe Experience Manager (AEM) Assets View, Adobe Experience Manager as a Cloud Service
Issues/Symtoms
When you attempt to create share links or add assets to collections in AEM Assets View, a spinning circle appears and the action does not complete. This issue may occur in one or more environments, while other environments continue to function as expected. No specific error messages or stack traces are typically displayed.
Resolution resolution
Follow these steps to resolve the issue:
- Attempt to reproduce the issue by creating a share link and adding assets to a collection in the affected environments.
- Compare user permissions and configuration settings between a working environment and the affected environments.
- Review recent changes or deployments in the affected environments that might affect Assets View functionality.
- Open your browser’s developer tools and check the Console and Network logs for errors or failed requests when the spinning circle appears.
- If the issue is not reproducible or appears resolved, confirm that the functionality is restored.
- If the issue persists, collect screenshots and browser logs, and contact Adobe Support for further assistance.
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