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Analyzing unexpected increases in content requests in Adobe Experience Manager

Last update: September 8, 2026

This article provides guidance on investigating unexpected spikes in Adobe Experience Manager (AEM) content requests and explains which types of requests are included in licensing calculations.

Description description

Environment

Adobe Experience Manager (AEM), all versions

Issue/Symptoms

  • Significant increase in monthly content requests compared to the typical average.
  • A high percentage of requests are directed to a specific endpoint.
  • The majority of these requests return HTTP 301 (redirect) responses.

Resolution resolution

Follow the steps below to resolve the issue.

  1. Generate a content request report.

    • Use AEM monitoring and reporting tools to generate a detailed content request report. For instructions, see Monitor AEM environments.

  2. Analyze the content request report.

    • Review the report to identify endpoints with unusually high request volumes.
    • Check the HTTP response codes associated with these requests, focusing on whether they are HTTP 100-299 (successful) or HTTP 300-399 (redirect) responses.

  3. Clarify licensing calculations.

    • According to Adobe’s content request rules, only HTTP 100-299 responses that return HTML or JSON content are included in content request licensing calculations.
    • HTTP 300-399 redirect responses, such as HTTP 301, are explicitly excluded from billable content requests.
    • For more information, see Included content requests and Sites usage details.

  4. If you have questions about whether specific requests are included in licensing calculations, contact Adobe Support and provide the content request report for review.

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