AEM log file contains fewer entries than expected Adobe Experience Manager
In Adobe Experience Manager, log files such as aemerror.log can contain significantly fewer entries than expected for a full day or a specific timeframe. This makes it difficult to review system activity and troubleshoot issues accurately. To fix this issue, verify logging configuration, review log rotation settings, and investigate system activity and outages.
Description description
Environment
Adobe Experience Manager (all supported versions)
Issue/Symptoms
- When reviewing AEM log files, such as
aemerror.log, for a full day or a specific period, the file contains far fewer entries than anticipated. - A log file contains only a few hundred entries when thousands are typically expected.
Resolution resolution
Follow the steps below to resolve the issue.
- Verify that logging is enabled and configured correctly for your AEM instance and environment.
- Check log rotation and retention policies to confirm that logs aren’t truncated or overwritten before the expected period.
- Review the timestamps of the first and last entries in the log file to confirm that the file covers the intended timeframe.
- Compare the log file size and entry count with historical logs from similar periods to identify anomalies.
- Investigate system outages, restarts, or configuration changes that could have affected log generation during the specified period.
- If you can’t determine the cause or restore log completeness, gather details about your environment, expected log volume, and observed discrepancies, then contact Adobe Support for further assistance.
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