AEM Author environment becomes inaccessible via HTTPS after a restart
This article explains how to troubleshoot an Adobe Experience Manager (AEM) Author environment that becomes inaccessible over HTTPS after a restart. The issue can block deployment testing and environment switch-over activities. To fix this, investigate the HTTPS service and SSL configuration, complete any incomplete automation tasks, restart the HTTPS service when required, and verify access using the IP address and configured domain names.
Description description
Environment
- Adobe Experience Manager Author environment
- HTTPS access through an IP address or configured domain name
- Deployment testing and environment switch-over activities
Issue/Symptoms
- After the Author environment is restarted, it is inaccessible over
HTTPS. - Accessing the login page through the environment’s IP address or configured domain name results in a browser error indicating that the connection was closed.
- Deployment testing and environment switch-over activities are blocked.
Cause
An incomplete or failed SSL configuration automation task after the restart can leave the certificates or HTTPS services incompletely configured, making the Author environment inaccessible over HTTPS.
Resolution resolution
Follow the steps below to resolve the issue:
- Investigate the
HTTPSservice configuration on the affected AEM Author environment. - Check for incomplete or failed
SSLconfiguration automation tasks that occurred during or after the restart. - If you identify an incomplete
SSLconfiguration, rerun or complete the approvedSSLautomation process to ensure that all certificates and services are configured correctly. - Start or restart the
HTTPSservice if it isn’t running. - Validate that the AEM Author environment is accessible over
HTTPSby using both the IP address and any configured domain names. - Confirm that access has been restored and that deployment testing can proceed.
Note: The exact certificate, SSL automation, service start, and service restart procedures depend on the AEM deployment model. Use the approved management process for the applicable environment.