Understanding monitoring options for Experience Platform Solutions

Last update: January 15, 2025

This article provides an overview of how to monitor system status and identify performance issues programmatically in Adobe Experience Platform (AEP) environments.

Description

Environment

Adobe Experience Platform (AEP)

Issue/Symptoms

Customers need a way to programmatically verify their systems’ functionality, especially when transitioning to always-on service environments. They must detect outages or performance issues that could impact activities like journey executions.

Resolution

To address this requirement, follow these steps:

  1. Utilize AEP alerts

    • Set up alerts within AEP for delays or failures in processes.
    • Configure success alerts as needed.
    • For more details, please refer to AEP Alerts Documentation.

  2. Monitor larger production issues

    • Refer to the Adobe Status page for significant production issues, updated based on the severity of incidents.
    • Updates on the Adobe Status / Health page depend on multiple customer impacts and internal monitoring triggers.

  3. Leverage Adobe Status API

    • Use the Adobe Status 1.0 APIs to query events directly from Adobe’s servers.
    • The API allows you to view scheduled maintenance and incident severities programmatically.
    • Integrate these API calls into your own monitoring dashboards for real-time updates without manual checks.
    • Download relevant Postman collections from: Postman Collection for Adobe Status API.

  4. Understand maintenance notifications

    • Access scheduled maintenance details by clicking on specific dates listed on the status.adobe.com site.

    • Example impact description:

      • Regions affected: Americas, APAC, EMEA
      • Expected duration: Jan 30, 2024 8:00 PM – Jan 31, 2024 7:45 PM (GMT)
      • Potential impact includes slow performance during maintenance periods.

  5. Filter severity levels

    • Filters applied for severity levels on the status.adobe.com interface are not persistent; they must be reselected upon each visit.
    • Subscription preferences allow filtering notifications received via email or Slack based on selected severity levels (For example, Major).

  6. Plan ahead with scheduled notifications

    • View future planned outages through scheduled notifications available two weeks in advance via screenshots provided by support teams or through direct queries using the APIs mentioned above.

By following these guidelines and utilizing available tools like AEP Alerts and Adobe Status APIs effectively, customers can achieve better visibility over their system statuses and manage potential disruptions proactively.

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