Delivery activity objects slow to open in Adobe Campaign Classic

Last update: January 9, 2025

This article explains how to address the issue of slow performance when opening delivery activity objects in Adobe Campaign Classic. The resolution involves modifying the xpathsToLoadOpt attribute within the <form> node in the nms:delivery form.

Description

Environment

Adobe Campaign Classic v7, Build 9359 (on-premise)

Issue

Delivery activity objects within workflows and previously sent email deliveries are experiencing significant delays, extending up to 2-3 minutes, when opened.

Resolution

To improve delivery performance, follow these steps:

  1. Navigate to Administration > Configuration > Input forms and search for “delivery”.

  2. Open the nms:delivery form.

  3. Locate the xpathsToLoadOpt attribute within the <form> node.

  4. Modify the xpathsToLoadOpt attribute as follows:

    • Original value: \[ @linkedDelivery-id, linkedDelivery/\*]
    • Updated value: \[ @linkedDelivery-id, linkedDelivery/@id]

  5. Save the changes.

  6. Log out of Adobe Campaign and log back in.

It is recommended to initially apply these changes in a staging or development environment before implementing them in your production instance to ensure stability and effectiveness.

If further issues persist after applying these modifications or if additional assistance is required, consider reaching out to support with detailed logs including DB logs, Apache logs, verbose web.log files, along with query execution plans for deeper analysis by engineering teams.

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