Error when loading a list of tasks or projects
This article addresses an error message occurring when trying to load a list of items in Adobe Workfront. To resolve this issue, an administrator can reset the user’s preferences back to their system default settings by following the provided link and clicking on the first option.
Description description
Environment
Adobe Workfront
Issue/Symptoms
When trying to load a list of items, such as a task list in a project, you may encounter an error message that says Whoops. Something went wrong. This error message may persist even after trying standard troubleshooting methods like clearing cache and cookies or logging in through a different browser. It is possible that other users who visit the same page may not see this error, but an admin who is logged in as the reporting user will be able to see it.
Resolution resolution
Step to resolve:
An administrator can do this on the user’s behalf while logged in as them.
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Go to the link below, substituting
company_domainwith your environment’s domain:https://company_domain.my.workfront.com/resetUser -
Click the first option to reset user’s preferences back to the system default.
Note: Resetting a user’s preferences will change several settings, as described in this article, including their notification settings as well. Therefore, once the reset is performed, we recommend that any settings that were previously personalized be updated.
For more details, visit:Workfront Guide: Reset a user’s preferences