Campaign Classic where ImportSharedAudience workflow is failing

Last update: Tue Jun 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Learn how to fix the Adobe Campaign Classic issue where an error occurred while processing task load IDs and segments.

Description description

Environment

Adobe Campaign Classic

Issue/Symptoms

An error occurred on the workflow instance Import audiences from the Adobe Experience Cloud (importSharedAudience) while processing the task load IDs and segments (fileImport).

Error: Too many columns

Resolution resolution

The issue is with the user ID that has an extra space in it. To resolve this issue, review the segment data and fix the extra spaces.

There are multiple segment IDs with comma-separated values. There should be one segment ID for each Operator ID. When the data extraction is performed, IT uses a comma (sometimes space as well) as the separator and 1 comma indicates 2 columns.

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