SMS OOB Template issue
Learn how are OOB SMS templates different from Direct Mail templates.
Description description
Environment
- Adobe Campaign Classic
- Adobe Campaign
Issue/Symptoms
When looking at the OOB SMS templates (like Send to mobile or Mobile Transactional Message), you will find those templates to be same as Direct Mail template.
Resolution resolution
Solution
In order to change the template to the exact SMS template, you have to configure the external account type of SMS (Extended Generic) in Properties >
Routing.
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