About AI in CX Enterprise
Adobe CX Enterprise applications use AI in two complementary ways: generative AI, which you prompt directly to create content or get an answer, and agentic AI, which plans and carries out multi-step work on your behalf, with your oversight. The following topics broadly describe where each kind of AI is available in CX Enterprise.
What’s covered in this section
- About generative AI catalogs which CX Enterprise applications offer generative AI and AI Assistant features today, so you can see genAI’s reach across your product portfolio at a glance.
- About agentic AI explains how Experience Platform Agents and Agent Orchestrator work, the difference between agents in existing CX Enterprise applications versus AI-first applications, and which agents are available in each.
- Agentic AI monitoring covers the dashboards Center of Excellence teams and other governance stakeholders use to track agent adoption, usage, and feedback across your organization.
- AI credits consumption explains how agent jobs and Coworker inputs consume AI Credits, with estimated rates by agent and job type, so you can plan and budget for usage.
- Generative AI content transparency describes how Adobe automatically attaches C2PA metadata to GenAI-generated and GenAI-edited content, to help you understand your organization’s disclosure obligations.
- CX Enterprise agentic tools are video tutorials covering additional agentic skills and tooling that extend CX Enterprise agents.
Where to start
- Read About generative AI and About agentic AI to understand the two forms of AI available and where each one is already live in your licensed applications.
- Read AI credits consumption to understand how usage translates to cost, so you can set expectations with finance and procurement.
- Set up Agentic AI monitoring dashboard permissions for your governance team, so adoption and usage are visible from day one.
- Read Generative AI content transparency to understand what disclosures are automatically applied to AI-generated content your teams publish.
- Once your organization is ready to onboard users, point them to AI in CX Enterprise applications for hands-on guidance on AI Assistant, Agent Orchestrator, and CX Enterprise Coworker.
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