Use AI Assistant

Transcript

In this video, I’ll demonstrate how to use AI Assistant in Customer Journey Analytics. Whether you’re a user or an administrator, AI Assistant is designed to enhance your experience by making tasks faster, easier, and more efficient. Let’s get started. What is AI Assistant? AI Assistant is a conversational tool integrated into Customer Journey Analytics built to help users of all skill levels. It’s trained on Adobe Experience League documentation, enabling it to provide accurate and actionable answers to your questions. Whether you’re learning new concepts, exploring advanced use cases, or troubleshooting issues, AI Assistant empowers you to work smarter and produce higher quality results. AI Assistant is accessed by clicking on the tool in the upper right corner of the product, near Help. Access is based on permissions. Reach out to your administrator if you don’t see AI Assistant. If you’re new to CJA, AI Assistant is your guide to getting started. It helps you understand core concepts and onboard quickly to unfamiliar features. For example, you might ask, What is CJA best used for? AI Assistant will provide a clear explanation, helping you grasp how CJA can support your analytics needs. For seasoned users, AI Assistant offers insights into advanced use cases and time-saving tips. Here is an example of a prompt you can try. How do I publish a CJA audience to Real-Time Customer Data Platform, or RTCDP? These prompts allow you to dive deeper into CJA’s capabilities and optimize your workflows. AI Assistant is powered by a product knowledge retrieval model trained specifically on Customer Journey Analytics. Let’s explore three common ways you can use it. First, pointed learning. Do you want to understand CJA better? AI Assistant can explain key concepts and differences between tools, just like we explored earlier. Here’s another example. What is the difference between Adobe Analytics and Customer Journey Analytics? This helps you build a strong foundation in CJA’s unique features. Next, open discovery. AI Assistant is perfect for discovering how to perform specific tasks or get guidance on product usage. Try asking, how do I connect Adobe Analytics data to Customer Journey Analytics? You’ll get step-by-step guidance tailored to your needs. Then there’s troubleshooting. Are you encountering an issue? AI Assistant can help you understand unexpected behavior in CJA. For instance, how long does it take for data to appear in CJA? The Assistant provides clear answers to keep you moving forward. AI Assistant doesn’t just give you answers, it shows you how it arrived at them. Simply click Show Sources to see footnotes linking to the Adobe Experience League articles used to generate the response. These links let you dive deeper into the documentation for more context. Thank you for joining us on this exploration of AI Assistant in Customer Journey Analytics. Start using it today to streamline your work, learn faster, and unlock the full potential of CJA.