Documentation Commerce Adobe Commerce as a Cloud Service

[SaaS only]{class="badge positive" title="Applies to Adobe Commerce as a Cloud Service and Adobe Commerce Optimizer projects only (Adobe-managed SaaS infrastructure)."}

User management

Last update: Tue Sep 09 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

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Admin

If you want users to access the Admin in Adobe Commerce as a Cloud Service, you need to add them as users in your organization and ensure they have access to the Cloud Service product in the Adobe Admin Console.

This process requires an IMS organization with access to Adobe Commerce as a Cloud Service. Only a System Admin or Product Admin for the organization can perform these processes.

TIP

To add multiple users simultaneously, you can perform a bulk CSV upload.

You can also add multiple users to a role by creating a user group. Then you can add the Adobe Commerce - Commerce Cloud Manager product to the user group.

Understanding roles

The following roles are available for Adobe Commerce as a Cloud Service. To view or edit these roles, in the Commerce Admin navigate to System > Permissions > User Roles.

Users - Users have Admin access to the Commerce Admin, but cannot manage product-level access in the Admin Console. Users can also use credits to create instances in the Commerce Cloud Manager.
Developers Developers have user permissions and are added to the Commerce instance as a developer user. This means they can use the Admin UI SDK, configure events, and create webhooks.
Admins - There are three different types of admins:
- System admins - The system admin has access to all products and product profiles in the organization through the Admin Console.
- Product admins - Product admins can manage users, roles, and permissions for the product in the Adobe Admin Console and manage users in the Commerce Admin.
- Product profile admins - Product profile admins do not have access to the Adobe Commerce Admin, but can manage users for the product in the Adobe Admin Console.

For detailed information on the permissions granted to each role inside Adobe Commerce, refer to user permissions.

Add a product admin

Navigate to https://adminconsole.adobe.com and sign in with your Adobe ID.
Select your organization.
On the Products tab, under Products and Services, select the Adobe Commerce - Commerce Cloud Manager product.

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Select the Admins tab.
Click Add Admin.
Enter the username or email address of the users you want to add as admins and click Save.

Add users, developers, and product profile admins

The following instructions provide information on how to add users and developers to the Commerce Cloud Manager and the Commerce Admin. The Commerce Cloud Manager interface allows you to create and manage your Commerce Instances.

NOTE

Only product admins and system admins can add users and developers to the Adobe Commerce as a Cloud Service product.

Navigate to https://adminconsole.adobe.com and sign in with your Adobe ID.
Select your organization.
On the Products tab, under Products and Services, select the Adobe Commerce - Commerce Cloud Manager product.

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Click the Default - Cloud Manager product profile.

Select the Users, Developers, or Admins tab and click Add Users or Add Developers or Add Admins.

note note
NOTE
Admins added from this screen are product profile admins and do not have access to the Commerce Admin.

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Enter the username or email address of the users you want to add as admins and click Save.

Role resources

The following list describes the resources that default roles have permission to access inside of the Adobe Commerce Admin. To edit the default permissions for each role, navigate to System > Permissions > User Roles in the Commerce Admin.

Users

Catalog
- Inventory
  - Products
    - Read Product Price

Developers

Catalog
- Inventory
  - Products
    - Read Product Price
System
- Data Transfer
  - Import History
Adobe IO Events Configuration
- Configuration Check
- Create Event Provider
- Configuration Update
- Synchronize Events
- Get Event Provider List
Eventing Framework
- Event List
- Test Eventing Connection
- Subscribe to an event
- Unsubscribe from an event
- Event Status
- API to get event subscriptions
- View Event Subscriptions admin UI
- Create Event Subscriptions admin UI
- Request New Event admin UI
Webhooks
- Webhooks Digital Signature
  - Webhooks Digital Signature Settings
  - Webhooks Digital Signature Generate Keys
- Webhooks Management
  - Webhooks Grid
  - Webhooks Edit
  - Test Webhooks
  - API subscribe to webhook
  - API unsubscribe from webhook
  - Webhooks List
  - Request New Webhook
  - Webhooks Logs
  - Get list of Webhooks

Admins

Admins have access to all permissions.

Add a user to AEM Assets or Product Visuals

The following setup is required for Adobe Experience Manager Assets and Product Visuals powered by AEM Assets users.

If your account has access to Adobe Experience Manager as a Cloud Service and you want to allow a user to access the advanced features of AEM Assets along with Adobe Commerce as a Cloud Service, use the following process:

NOTE

Users without appropriate assets permissions will be unable to access advanced features of AEM Assets, such as AI image generation, generated variations and more.

TIP

To add multiple users simultaneously, you can perform a bulk CSV upload.

You can also add multiple users to a role by creating a user group. Then you can add the Adobe Experience Manager as a Cloud Service - Cloud Manager product to the user group.

Navigate to https://adminconsole.adobe.com and sign in with your Adobe ID.
Select your organization.
On the Products tab, under Products and Services, select the Adobe Experience Manager as a Cloud Service - Cloud Manager product.

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Select the Users tab.
Click Add User.
Enter the username or email address of the users you want to add.
Click Add Product.

Select the following product profiles, which are necessary to integrate AEM Assets with Commerce:

Business Owner - Required to create and manage programs.
Deployment Manager - Required to deploy code from your repositories to AEM.

If you are adding a developer who does not need access to the Cloud Manager or Experience Manager interfaces, you can instead assign them the developer role.

note note
NOTE
For more information on how these permissions effect your access to AEM Assets, refer to Cloud Manager Product Profiles.

Click Apply.
Click Save.

To confirm the user has access, click on the user’s name to open their profile page. In the Products section, it should say Completed under the Adobe Experience Manager as a Cloud Service - Cloud Manager product. It may take a few seconds after adding the user to see the status updated on their profile. Refresh the page to see the updated status.

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Access the Experience Manager interface

After adding a user to AEM Assets, they can access the Experience Manager interface by navigating to https://experience.adobe.com/.

In the Quick Access section, click Experience Manager or click View All if you do not see Experience Manager. Then click Cloud Manager or navigate directly to https://my.cloudmanager.adobe.com.
From the Cloud Manager page, click Add Program to get started.
Create a new program.
Create a new environment.
After creating the environment, return to the Admin Console and select Adobe Experience Manager as a Cloud Service.
You should now see new product profiles. Select that contains - author -. For example, <environment-name> - author - <program-id> - <environment-id>.
Add users to the product profile.

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