[SaaS only]{class="badge positive" title="Applies to Adobe Commerce as a Cloud Service and Adobe Commerce Optimizer projects only (Adobe-managed SaaS infrastructure)."}

Identity and access management

Adobe Commerce as a Cloud Service leverages Adobe’s enterprise-grade identity infrastructure to ensure secure, scalable, and centralized access control across all environments. Identity and access management (IAM) in Adobe Commerce as a Cloud Service is designed to simplify user provisioning, enforce least-privilege access, and support compliance with global security standards.

  • Adobe Identity Management Services (IMS): Adobe Commerce as a Cloud Service uses Adobe Identity Management Services (IMS) to authenticate users and manage entitlements. This includes support for federated identity providers and role-based access control.

  • Admin console governance: Administrators manage access to the storefront and backend through the Adobe Admin Console. Permissions can be scoped to specific features and roles, ensuring least-privilege access.

Adobe Identity Management Services (IMS)

Adobe Commerce as a Cloud Service uses Adobe Identity Management Services (IMS) to authenticate users and manage entitlements across the platform. IMS provides:

  • Federated identity support: Integrate with enterprise identity providers, such as Azure AD and Okta, using SAML or OIDC.
  • Single Sign-On (SSO): Seamless access to Adobe Commerce and other Adobe Experience Cloud products.
  • Multi-Factor Authentication (MFA): Enforced at the organization level for enhanced security.
  • Global redundancy: Identity data is stored in multi-region, load-balanced cloud infrastructure.

Admin Console access control

The Adobe Admin Console is the central hub for managing user access to Adobe Commerce as a Cloud Service:

  • Role-Based Access Control (RBAC): Assign granular permissions to users based on their roles, such as Developer, Admin, and Analyst.
  • Product profiles: Define access scopes for different environments, such as staging and production.
  • Delegated administration: System Admins and Product Admins can manage user access without IT involvement.

See user management for more information.

API authentication and integration security

Adobe Commerce as a Cloud Service’s REST API authentication is handled through Adobe’s Adobe Identity Management Services (IMS) using standardized OAuth 2 protocols. This authentication system supports both interactive user-based workflows and automated server-to-server integrations, ensuring secure and appropriate access for different use cases.

NOTE
The Admin and integration token generation methods in PaaS versions of Adobe Commerce are not supported in SaaS environments. Instead, you must obtain an IMS admin token through OAuth authentication.
  • OAuth 2.0 support: Secure token-based authentication for integrations and third-party services.
  • Scoped API access: Limit API access to specific resources and operations.
  • Audit logging: Track authentication events and access changes for compliance and troubleshooting.

See REST authentication for more information.

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