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  • Choosing the appropriate staging environment and providing relevant details in the ticket.
  • Using the same monitoring tool (New Relic) as the support team for better communication and issue resolution.
  • Providing screenshots or New Relic links when describing issues to help support understand and troubleshoot more effectively.
  • Understanding the shared responsibility model, particularly in terms of database restoration and security.
  • Testing peripheral systems, such as payment processors, and ensuring proper handling of order IDs during cutover.
  • Predicting and planning for potential issues during production, such as performance bottlenecks and the need for cache warming.
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