MDVA-42657: Unable to select categories in the customer segment conditions

The MDVA-42657 patch solves the issue where the admin user is unable to select categories in the customer segment conditions. This patch is available when the Quality Patches Tool (QPT) 1.1.9 is installed. The patch ID is MDVA-42657. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.5.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.2

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.1 - 2.4.3-p1
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Admin user is unable to select categories in the customer segment conditions.

Steps to reproduce:

  1. Go to Customers > Segments.
  2. Create a new segment.
  3. Go to the newly created segment and click Conditions in the left side navigation.
  4. Click the green plus sign.
  5. Select Product History under Products.
  6. Change “viewed” to “ordered”.
  7. Change “ALL” to “ANY”.
  8. Click the nested green plus sign and select Category.
  9. Click the sign and then click the chooser icon (to the left of the checkmark).
  10. Open the browser dev console.
  11. Check the checkboxes for any/multiple categories and note the javascript error thrown in the console.
  12. Click the Save button.
  13. Navigate back to the condition and check if the selected categories are saved.

Expected results:

The selected categories are saved and selected when viewing/editing the segment conditions.

Actual results:

The selected categories are missing and did not save properly. You get the following error in console:

category-checkbox-tree.js:249 Uncaught TypeError: Cannot set properties of undefined (setting 'value')
    at Ext.tree.TreePanel.Enhanced.<anonymous> (category-checkbox-tree.js:249)
    at (ext-tree.js:29)

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Patches available in QPT in our developer documentation.