ACSD-47520: customers lose reward points when a credit memo is created

The ACSD-47520 patch fixes the issue where customers lose reward points when a credit memo is created. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. The patch ID is ACSD-47520. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.

Affected products and versions

The patch is created for Adobe Commerce version:

  • Adobe Commerce (all deployment methods) 2.4.5

Compatible with Adobe Commerce versions:

  • Adobe Commerce (all deployment methods) 2.4.0 - 2.4.5-p4
The patch might become applicable to other versions with new Quality Patches Tool releases. To check if the patch is compatible with your Adobe Commerce version, update the magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.


Customers lose reward points when a credit memo is created.

Steps to reproduce:

  1. Go the Adobe Commerce Admin > Store > Settings > Configuration > Customers > Reward Points.

  2. Change the setting:

    • Enable Reward Points Functionality = Yes
    • Enable Reward Points Functionality on Storefront = Yes
    • Customers May See Reward Points History = Yes
    • Refund Reward Points Automatically = No
    • Deduct Reward Points from Refund Amount Automatically = Yes
  3. Go to the Admin > Store > Other Settings > Reward Exchange Rates and click on Add New Rate.

  4. Add new rate (1:1) and flush the cache.

  5. Create a customer and add 10 reward points to this account.

  6. Go to the Admin > Sales > Orders > Create New Order > Select the customer created in the previous step.

  7. Select any product whose price is greater than the reward points.

  8. Place an order via any payment method and the reward points.

  9. Create an invoice for the order.

  10. Create a credit memo, but do not refund the reward points.

Expected results:

  • The Admin can refund the reward points.

  • The order status will be closed.

Actual results:

  • There is no way to refund the reward points.

  • The order status is Completed.

Apply the patch

To apply individual patches, use the following links depending on your deployment method:

To learn more about Quality Patches Tool, refer to:

For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.