ACSD-47520: customers lose reward points when a credit memo is created
The ACSD-47520 patch fixes the issue where customers lose reward points when a credit memo is created. This patch is available when the Quality Patches Tool (QPT) 1.1.25 is installed. The patch ID is ACSD-47520. Please note that the issue is scheduled to be fixed in Adobe Commerce 2.4.6.
Affected products and versions
The patch is created for Adobe Commerce version:
- Adobe Commerce (all deployment methods) 2.4.5
Compatible with Adobe Commerce versions:
- Adobe Commerce (all deployment methods) 2.4.0 - 2.4.5-p4
magento/quality-patches package to the latest version and check the compatibility on the Quality Patches Tool: Search for patches page. Use the patch ID as a search keyword to locate the patch.Issue
Customers lose reward points when a credit memo is created.
Steps to reproduce:
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Go the Adobe Commerce Admin > Store > Settings > Configuration > Customers > Reward Points.
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Change the setting:
- Enable Reward Points Functionality = Yes
- Enable Reward Points Functionality on Storefront = Yes
- Customers May See Reward Points History = Yes
- Refund Reward Points Automatically = No
- Deduct Reward Points from Refund Amount Automatically = Yes
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Go to the Admin > Store > Other Settings > Reward Exchange Rates and click on Add New Rate.
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Add new rate (1:1) and flush the cache.
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Create a customer and add 10 reward points to this account.
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Go to the Admin > Sales > Orders > Create New Order > Select the customer created in the previous step.
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Select any product whose price is greater than the reward points.
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Place an order via any payment method and the reward points.
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Create an invoice for the order.
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Create a credit memo, but do not refund the reward points.
Expected results:
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The Admin can refund the reward points.
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The order status will be closed.
Actual results:
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There is no way to refund the reward points.
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The order status is Completed.
Apply the patch
To apply individual patches, use the following links depending on your deployment method:
- Adobe Commerce or Magento Open Source on-premises: Quality Patches Tool > Usage in the Quality Patches Tool guide.
- Adobe Commerce on cloud infrastructure: Upgrades and Patches > Apply Patches in the Commerce on Cloud Infrastructure guide.
Related reading
To learn more about Quality Patches Tool, refer to:
- Quality Patches Tool released: a new tool to self-serve quality patches in our support knowledge base.
- Check if patch is available for your Adobe Commerce issue using Quality Patches Tool in our support knowledge base.
For info about other patches available in QPT, refer to Quality Patches Tool: Search for patches in the Quality Patches Tool guide.